GoAir — issue related to web check in and getting boarding pass from the counter even sufficient time available for boarding

Address:

Chennai, Tamil Nadu, 600116

Self booked ticket to yatra for travel from mumbai to chennaibin go air flight on 09.12.17. Pnr no s64typ.
I done mybwebcheckin but not in a position to take the boarding pass and my seat no is 6b.
After reaching airport 45 mins before flight time, i am not able to take printout from kiosk and then approached counter and mr. Julio carvalo in tkting counter refused to provide pass. Further approached duty manager and already their was a huge arguments of other passengers on similar issue with mr. Riyaz and he told in my case why goair staff denied to issue boarding pass. He suggested me to put the complaintnfor my refund.
Finally i hv to travel by indigo next available flight.
I want go air to take necessary action and refund my money