[Resolved]  GoAir — not received refund from 4 months

I booked 2 flights from mumbai (Bom) to nagpur (Nag) on monday, 25 may 2020 and my trip id:[protected]. This flight was scheduled to departure on june 05 2020 but 1 day before the flight i got call from goair that the flight was cancelled i checked the status and the flight was cancelled so i cancelled the ticket through the cleartrip account and applied for the full refund. I booked different ticket from my amazon account as cleartrip is attached with amazon i booked on thursday, 04 jun 2020 and my trip id:[protected]. This flight was scheduled on june 07 2020. This flight was also cancelled from the airline side therefore i cancelled it and applied for the full refund. I regularly checked for the status of my refund and the app showed (Cleartrip app) me that i will receive my refund by 03 aug 2020. Fast forward to 03 aug 2020 i checked again but nothing. I waited for some more days but there was no progress. So i checked for help on cleartrip app. I received call from goair customer care and the customer care executive asked me for all details and asked me if i want to book another flight or get a full refund. I went for the full refund. He told me that in 10-15 days you might receive your refund. Fast forward 10-15 days i got call from cleartrip customer care and i asked them the status about my refund. They said that the airline has still not orocessed my refund and hence he told me that i'll schedule a call for you from the airline side. Fast forward i received no calls from the airline side. Fast forward to 11 sept 2020 i tweeted goair and cleartrip about my issue and the said me to submit my details in their dm i did that but still no response from them. Today is 22 sept 2020 and still no sign of my refund from the airline side or cleartrip side. The amount for the 1 booking was rs. 7820 and for second booking rs. 11802. Total amount rs.19, 622. The worst experience from goair in terms of customer service. I still don't know when i'll receive my refund. Both the flights were cancelled from the airline side. Below i've attached the tweet that i tweeted to goair and cleartrip on 11 sept 2020 & what cleartrip customercare chat shows in app and whenever i submit i never get any calls from the customer care. If you want to reach me here's my twitter username: @itsrohanism