[Resolved]  GoAir — Not Refunding for cancelled flight

Address:

AFS Tambaram, Chennai

Dear sir,
My last complaint of not Refunding cancelled flight against PNR no. IFQUVR is yet not resolved which you are showing complaint resolved. In the mean time there were many correspondence taken place between [protected]@GoAir and myself which I am sharing with you-...

[protected]@goair.in Sun, Jul 26, 2020 at 11:13 AM
To: "[protected]@gmail.com"
Dear Mr. Rajput,

Thank you for writing to us.

We note your request for full refund of PNR#IFQUVR. We regret we are unable to comply with your request and assure you that no discourtesy is intended.

We look forward to welcoming you on board our flights.

Regards,

Shobha Karkera,
Executive– Customer Care
GoAir

[protected] Original Message[protected]
From: Arun Rajput [[protected]@gmail.com]
Sent: 25/7/2020 7:13 pm
To: [protected]@goair.in
Subject: Re: Refund of cancelled ticket on special case [ ]

Dear sir
With reference to your reply about sector change is permitted.
It is intimated that, my guest who lives in Village and never goes too
long out side. She came to Chennai along with my brother in law to look
after my hospitalised wife. My brother in law returned just after dropping
her. The flight was booked due to on going korona pandemic problems to send
her back. After cancellation of Booked Flight she went back by train to her
Village and she will never come back to Chennai. After few month I will
also go permanently from here to other place on posting as I'm in
transferable service . Therefore it is evident that the passenger for whom
the flight was booked not going to travel in future at all. Now once again
it's humbly requested that my booking amount is to be refunded immediately
as I needed it for my sick wife to meet hospital expenditures.
The need full action from your end will help me a lot.
Thanks and regards

On Sat, 25 Jul 2020, 13:01 GoAir Feedback, wrote:

Dear Mr. Rajput,

Thank you for writing to us.

With reference to your email, we would like to inform you that sector
change is permitted.

We look forward to welcoming you and your family onboard our flights.

Regards,

Shobha Karkera,
Executive– Customer Care
GoAir

[protected] Original Message[protected]
From: Arun Rajput [[protected]@gmail.com]
Sent: 23/7/2020 10:27 pm
To: [protected]@goair.in
Subject: Re: Refund of cancelled ticket on special case [ ]

Dear sir
I like to Inform you that I have booked this flight for my gest
who come for one time to visit Chennai and they are not going to come back
in future. Hence I couldn't be able to use this amount in future. Therefore
it is requested to return my money.

Further I like to brought in your knowledge Chennai-Jaipur is not my
hometown sector therefore it is not possible to plan any journey by air in
this sector.

On Thu, 23 Jul 2020, 15:54 GoAir Feedback, wrote:

Dear Mr. Rajput,

Thank you for writing to us.

We sincerely regret the cancellation of G8 504 from Chennai to Jaipur on
10 July. We can understand your annoyance in the given situation since
you
have a planned itinerary. GoAir does everything possible to adhere to
published flight schedules. However, there are times when circumstances
beyond our control make changes inevitable.

As per policy, you can use the value of your ticket for travel on a
future
date and for the same sector up to one year from original date of travel.
There will be a one-time waiver of change fees, but fare difference, if
any, will be applicable. You can use our website www.goair.in or app to
reschedule all impacted bookings, even if your booking was made through a
travel agent.

We look forward to welcoming you onboard our flights soon.

Regards,

Shobha Karkera,
Executive– Customer Care
GoAir


[protected] Original Message[protected]
From: Arun Rajput [[protected]@gmail.com]
Sent: 8/7/2020 6:50 pm
To: [protected]@goair.in
Subject: Refund of cancelled ticket on special case

I am defence personal and l had booked flight G8-504 with PNR - IFQUVR on
29-06-20 for LAKSHAMI who is my guest and came here first time and was
going to travel by air first time along with one of my friend. Today we
got
the flight cancellation message and we booked another flight on urgent
basis as no GoAir flight is available in next 15 days. There is least
chance that she will travel in next one year or so . As she usually
doesn't
move even out of her district. So please refund my money as soon as
possible because your "rebooking offer in next one year" is waste for me.
Please consider my case else l have to file complaint in consumer court
and
CIVIL AVIATION.




ref:_00D90g2nX._5000o30gz40:ref
...
I clearly told them that I booked ticket for my guest who lives in Village and never travels a long. On urgent requirement of looking after my hospitalized wife she came here along with her father who returned on next day. So I cannot plan her air ticket for next one year.