GoAir — Query regarding pnr number niezlj and refund

priyabratadas

from Bengaluru, Karnataka

Address:	Pune, Maharashtra, 412308
Website:	www.goair.in

Hi,

After 2 complains in designated email id, i am not getting any response from the goair. I have traveled in goair recently. I have faced one issue while booking one ticket. My transaction was success from paytm gateway whereas it failed at goair site. I have communicated with the concerned team through phone and mail. After the confirmation from goair customer care that the payment was not successful i have booked another ticket from makemytrip in goair on saturday from pune to bengaluru. N phone they have told me that its an issue at paytm, whereas they are saying its an issue at your end.
Paytm has asked for a written confirmation regarding the same. I have mailed the same concern to the your site, but didn't get any reply.

Can you please help me out on this?

I am attaching all the proofs along with this mail for your reference. Even the below mail from paytm has been attached.

Please find the details of attachment
1. Successful transaction details and sms from paytm
2. Pnr cancellation details from goair.

Please help me.

I can be reached on [protected].

Thanks & regards,
Priyab

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GoAir customer support has been notified about the posted complaint.

Jun 15, 2017

Updated by priyabratadas I have communicated with GoAir Customer Care and they said that the amount was not received at their end where as PayTM has confirmed that the amount has been successfully sent to GoAir. PayTM has asked for a written mail from GoAir that they haven't received the money, so that they can proceed further. But GoAir people are not responding to any mail from my side.
Please help me.