GoAir — Reschedule/Refund not provided

These numbers i have tried a thousand times, they just go on and on with the ivr wait.

Anish kanojia

Sent from my samsung galaxy note 9 smartphone

Dear easemytrip patron,



Greetings from easemytrip.com



We regret the inconvience caused to you.



We request you to kindly get in touch with the airline for reissue the booking.



Kindly contact with the airline through given now ([protected],[protected], [protected])

For further assistance, you can get back on us on same e-mail address.
Thank you for choosing easemytrip.com

Pooja dhanoria
Easemytrip team
E mail: [protected]@easemytrip.com
[protected]/[protected]Available 24x7)
Easy trip planners ltd.
223, patparganj industrial area, and delhi-110092

On tuesday, september 22, 2020 5:02 pm anish kanojia wrote:

— original message —

From: pooja dhanoria

Date: 23/09/2020 16:23 (Gmt+05:30)

To: anish kanojia

Subject: re: re: [#emt_[protected]]: goair credit shell unusable

Priya,

The airline customer care numbers go unanswered. Email address provided is temporarily unavailable.

Where does this leave the customer?

Besides i booked these tickets from easemytrip, which should help me reschedule.

Its sad that easemytrip is entertaining such unprofessional airlines on their platform.

Anish kanojia

Get outlook for android

From: priya kapoor
Sent: tuesday, september 22, 2020 4:58:09 pm
To: anish. Acidrain
Cc: [protected]@goair.com
Subject: re: [#emt_[protected]]: goair credit shell unusable



Dear easemytrip patron, greetings from easemytrip.com!

This is to inform you that airline has closed the inventories for rescheduling for agencies. Hence, we request you to kindly get in touch with the airline.

For further assistance, you can get back on us on same e-mail address.
Thank you for choosing easemytrip.com

Priya kapoor
Easemytrip team
E mail: [protected]@easemytrip.com
[protected]/[protected]Available 24x7)
Easy trip planners ltd.
223, patparganj industrial area, and delhi-110092

On monday, september 21, 2020 1:17 pm "anish. Acidrain" wrote:

Dear sir/madam,

The following are my travel booking details:

1. Bom - pat (16th june 2020)

Pnr - a6k52z

Flight - g8 351. (Cancelled by the airline)

Web checking done and ₹700 paid towards seat selection too.

2. Pat - bom (21st june 2020)

Pnr - z8qism

Flight - g8 352. (Could not board as didnt travel)

The above tickets were booked through easemytrip on the 4th of june 2020

Emt id - emt72940019

I received a email stating my booking can be used for future travel valid upto 1 year from the date of booking, using the same pnr. Unfortunately when i use the same pnr to reschedule, it says cannot modify or change the booking.

I have tried multiple times to reach both goair and easemytrip customer support. Easemytrip puts the onus on the airline and the airline is unreachable or replies through a bot about rescheduling, which it doesnt permit.

Numerous tweets, emails fall all falling on deaf ears.