GoAir — Unjustified Penalty charges | |||
I just made a booking through makemytrip from delhi to luckhnow within half an hour i realised ticket has been booked for incorrect date. I instantly called up make my trip and asked them to coorect or cancel the ticket but they are saying they can not waive the airlines penalty charges. I told them it was a software/typing error. And i called them right away after i made the booking to correct the booking or cancel. But they are adamant on paying the penalty charges. I sent a mail to nodle officer and spoke to call center as well they neither help nor transfer me to any manager. Ticket delhi to luckhnow Booking date 8th of jan 2017 PNR EMW2MA rahul.[protected]@gmail.com Was this information helpful? | |||
|
GoAir customer support has been notified about the posted complaint. | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
9%
Complaints
1928
Pending
0
Resolved
179
View all 1928 GoAir reviews & complaints
+91 22 6741 0000 [Head Office]
+91 92 2322 2111 [Customer Care]
1st Floor, C-1, Wadia International Centre (WIC), Pandurang Budhkar Marg, Worli, Mumbai, Maharashtra, India - 400025
View all GoAir contact information
Greetings from MakeMyTrip!!
We are sorry to read about the issue, In reference to your complaint regarding the cancellation penalty charged.
Please note that as we have checked the complete details and found that INR 2, 225/- has been charged you for the airline's penalty. Kindly note that we have tried for the waiver off for the cancellation penalty, but airline denied for the same.
As a good will gesture we waived off our service fees and processed the applicable refund for the same.
Hence we regret that no further refund can be process for the booking.
Regards
Team-MakeMyTripCare.