Godrej Appliances — 1 ton AC

Dear Sirs
Purchased 1 ton AC 0n 15.07.2020 for Rs. 22200.00 & also took AMC for 48 months for which I paid Rs. 5900/- as proposed by the Mr Rajeev Gupta from Sector 63 Noida. Since AC was not cooling so I made a complaint on 03.09.2021 with complaint no.841144 & the person came next day & told gas has been leaked so it will go to the company. I told him I have two Voltas ACs, those people even changed coil along with gas at my home only but he did not reply for it & went away.
On 6th two employees of Godrej (one person named Sarwan) took away my AC and on asking they informed it will come tomorrow. I rang up to Mr Gupta and requested him to get the work done at the earliest who told me he will see to it but of no use. Next day when AC did not come I again rang up to Mr. Gupta twice but he did not pic. I contacted customer care & got the no. of Mr Bharwaj who heard me & told me he will revert back to me after 5 minutes but unfortunately I am still waiting for his phone call.
On 9.9.21 Mr. Sarwan gave me a call at 3 pm informing he will come at about 4 pm when he did not come till 6.30 pm I rang him up ask the reason for not coming then he narrated a story I am in Vaishali & my vehicle is also out of order so I cannot come today, it was really painful to have such a behaviour of employees of a reputed company like Godrej. These type of employees should be taken to the task for defaming the organisation & not giving respect to the valuable customer at this hard time & more over this is not the season (peak) time.
Ultimately on 10th Sept 21 AC was received after complete 07 days. My requests why making customers fool by such a unwanted behaviour & reasons for delay & also reasons for not responding of calls may also be enquired. Co. may see what to do such type of employees.
Customers have options to complaint against such things at other forums also including social media.
I hope company may definitely go through it & feedback may be provided to me.