Godrej Appliances — ac amc comprehensive - false commitment

Dear Sir,

We had purchased 1 Ton AC ( Model Description : GSC 12 FQ 5 AWOC Quartz 5 ) directly from Godrej & Boyce vide Invoice no.75I / 93151635 dated[protected].

At the time of purchase, your Sales Executive named Ms.Priya Vaishnavi had given us the idea to take AMC for 4 years apart from 1 year product warranty which will give us the total service benefit of 5 Years.

As suggested by her we had taken AMC for additional 4 years under contract No.[protected] dated[protected] for the Period[protected] to[protected] Location – [protected]

In the month of April 2019 Mr. Ganesh More (Code 01488) (email id - [protected]@gmail.com) had visited our house to get the AMC renewed, he explained us that this is a golden opportunity to get our AMC renewed under Full Comphrensive Scheme so that you need not have to worry about your AC maintenance including replacement of all Spare parts except for any Plastic components. After getting convinced by his assurance we have paid Rs.6750/-towards renewal of additional 2 years AMC i.e. upto[protected].

As our AC was not working, on Wednesday 6th October we had lodged complaint with your customer care department and got Call no.B[protected] on SMS.

On Thursday 7th October Service Engineer from smart care team visited and found that Condenser of AC needs to be replaced.

Although we have taken Full Comphrensive AMC; Mr.Zameer Ahmeda Chowdhari who is the Service Head told us to make payment of Condenser and then only he will send his engineer to do the repairing work.

We were very shocked and felt like your team person who have told us to renew the AMC for additional 2 year has cheated us.

Inspite of our request Mr.Zameer told that he will not do the replacement

Attached herewith copy of our AMC contract which Mr.Ganesh has given to us.

As we are customer of Godrej and have trust in its product and service offered without any Hidden Clause, please us out get our AC repaired Free of Cost.

With best regards,

Shobhalaxmi Shettigar / Pradeep Shettigar
[protected]