Godrej Appliances — ac remote creating problem

Address:

Mohali, Punjab

Hello,
I have brought 2 AC's of Godrej Brand 1.5 ton split each April 2018.
One remote of AC is not working. I logged complaint with company. Somebody fr company visit n moved away by saying will update you soon.
But after follow up with them n calling from my end continue now they are saying Rs 1200/- will be charged as remote is not part of Gaurantee or Warranty.
AC worth Rs 80k has warranty but additional parts r not covered. How smartly they apply term & Conditions.
Shame on such a Big Brand.
I remembered one salogan after their remarks " Uchi Dukan, aur Feeka Pakwaan".
I would recommend other to go with good brands in market like career which I'm using for last 18 yrs not a single complaint has come. Samsung split, i used for 10 yrs excellent service. But first time i go wid local brand Godrej with very bad service level.
Look forward for a justice from forum for this poor service n commitment level from Godrej.

Regards

Sukhdeep Singh
Contact - [protected].
Mohali.

* Godrej SMS * Yr call no. is Q[protected].