[Resolved] Godrej Appliances — again and again cooling problem

Premchand Ram

from Mumbai, Maharashtra

Address:

400081

Dear sir / madam,

I premchand ram purchased air conditioner on 30/03/2017 from vijay sales and get installed in last week of april 2017. After installation of 2 or 3 day when we started ac the ac is not cooling at any stage. I had complaint in the customer care godrej. Technician attended the complaint and found there is a gas leakage and he refilled. From this month onwards again my ac is not cooling when i complaint the godrej. The technician visited to my home and found same problem of gas leakage, with in 2-4 month again and again gas leakage is coming. As per this report i got defective ac. I have already request you godrej and vijay sales to replace the, this defective ac. I don't want to repair again and again the ac. Kindly request please replace the ac. If the same will not done than i will go to the consumer court.

Thanks & regards
Premchand ram
[protected]

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Sep 21, 2017

Complaint marked as Resolved

Matter is still pending.

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

Sep 12, 2017

Godrej Appliances Customer Care's response Dear Premchand,

We regret the inconvenience caused to you. We have forwarded your details to the concerned team and assure you that we will address your issue at the earliest.

Regards,
Godrej Appliances Team.

Sep 15, 2017

Updated by Premchand Ram Still nobody taking seriously against my complaint. After a long follow up with all Senior ‘s of Godrej on his mobile but I am not getting permanent solution. Godrej is a big company a small customer can’t do anything of godrej, there for nobody is ready is solve the problem. Now I am decided to take a help of legal action.

Thanks & Regards
Premchand

Sep 16, 2017

Updated by Premchand Ram Now i am going to consumer court. Against Godrej and Vijay sales.

Verified Support

Sep 22, 2017

Godrej Appliances Customer Care's response Dear Premchand,

We understand that your concern has been addressed. Do let us know if you need any further assistance.

Regards,
Godrej Appliances Team.