[Resolved] Godrej Appliances — Air conditioner fraud by great eastern and techno plaza

abhishekray20

from Mumbai, Maharashtra

Address:	Kolkata, West Bengal, 700153
Website:	www.godrejappliances.com

I purchased Godrej 1.5 ton ac on 25th April and my product was defective. Since I purchased a new product, I asked for complete replacement. Since dealer Great Eastern Trading in garia, Kolkata did not had the product, He sent me showroom display product and lied to me that the product is completely new. Now when i have switched company, they are not uninstalling the product even after 6 days of purchase. I have called numerous times to dealer and godrej service partner, but they are not listening to my request .I called customer care on 18th May, but my complaint was not registered by executive. Please help me from this unethical thieves.

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Jun 24, 2017

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

May 18, 2017

Godrej Appliances Customer Care's response Dear Abhishek,

We are extremely sorry to hear about your experience. We would like to take this opportunity to resolve your complain.

Kindly provide the complaint number & your mobile number so that we can resolve your issue on priority.

You may also log a request online here: http://bit.ly/2jOrpba

Regards,
Godrej Appliances Team.

Verified Support

May 22, 2017

Godrej Appliances Customer Care's response Dear Abhishek,

We are still awaiting your details. Please help us with the same as it will help us resolve your issue at the earliest.

Regards,
Godrej Appliances Team.

Verified Support

May 24, 2017

Godrej Appliances Customer Care's response Dear Abhishek,

As we haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Godrej Appliances Team.