Godrej Appliances — Air conditioner remote control and swing flaps

Address:

Godrej & Boyce Manufacturing Company Limited, Pirojshanagar, Vikhroli, Mumbai - 400079

I purchased the following product from flipkart (Godrej 1 ton 5 star copper gwc 12 utc5 wsa window ac (White) on 23rd july 2019, delivered, 29th july 2019, installed 29th july 2019.
During installation, when the packing box was opened, there was no remote control inside. The technicians informed me that the remote is never included in the package and would be delivered by the service centre, even though it is mentioned in the packing list and the owner's manual.
Thereafter, when the technicians did not get back to me, as promised, i have been in touch with godrej customer service on[protected],[protected],[protected] &[protected] requesting repeatedly that the missing remote control should be delivered to me. The request number of 22nd september 2019, the first request, was 201924.
Each time, i just received a call promising a remote control for the ac, then nothing else.
It is now over a year since the purchase and i find it incredible that post sale customer care has been so inefficient and callous that a customer's request has not been fulfilled for so long.
In addition, the swing mechanism (Cover) is defective and the flaps keep falling out as they do not fit neatly into the slots/ holes.
I am resorting to this portal in sheer disappointment at the attitude of the company.