[Resolved]  Godrej Appliances — Automatic top loader washing machine

Address:	411047
Website:	www.godrejmhe.in/godrejmhe/contact.aspx?id=374&menuid=1883

This is a follow-up to your previous request #88397 "call\complain no : p[protected]"

Hi ravi\business head\higher management,

I bought top loaded automated washing machine in last feb-16, since then there was an issue with machine which we are facing

1. Gear box broken within 3-4 months,
2. Start issue came within 7-8 months
3. Pcb broken after 16months

Every time i have to raise a complaint and wait for couple of days to resolve that issue. Prior to that i use to use samsung washing machine for 10 years but never faced any issue. I think you guys need to work more to improve your product quality.

First time when i faced issue i asked to smart care person to replace this product since this issues came after 3-4 months but they said i will be getting only service, product will not replace at any cost.

Current complaint no: p[protected]

Now i am struggling to resolve current issue, i am getting the commitment from rohit\prashant since sunday issue will get resolve on monday and today is thursday. When i called to smart care service [protected]/[protected] no one is responding my call.

I am not sure what is next level of escalation even i have posted this to twitter and facebook.

Can you please take this priority and sorted out my issue or if component is not able to replacement please replace my product since issue started after 3-4 months only after buying.

Regards
Ravendra
[protected]