[Resolved] Godrej Appliances — complain about irresponsible services from godrej | |||||
Dear sir I would like to inform you that myself ram naresh verma made a purchase of fridge from your company i. E. Godrej on dated 18/8/2011 with 10 years warranty. From last few months, i have been observed some rusting on the door of aforesaid fridge. Other than rusting, there is no other problem/ issue with this fridge. I have lodge several complaints on the toll free number of godrej ([protected]) whose details are as follows: 1st complaint on dt 24/07/2017 vide ref no - z[protected] 2nd complaint on dt 17/08/2017 vide ref no - z[protected] 3rd complaint on dt 31/10/2017 vide ref no - z[protected] 4th complaint on dt 25/11/2017 vide ref no - z[protected] 5th complaint on dt 04/12/2017 via mail [protected]@gmail.com to [protected]@godrej.com 6th complaint on dt 05/12/2017 vide ref no - z[protected] In every complaint, it has been noticed that the responses of your engineers were totally irresponsible / negligible and they were not taking any pain to resolve my grievance. Moreover, my entire complaints were dissolved without attending my aforesaid complaints and no any physical visits were made by your executive. Moreover, it is also necessary to brought in your knowledge that i have shared this incident with the consumer forum vide ref no 524573 dt 30/11/2017. The details of my purchased fridge are as follows: Model no : gfe32ty/2011 Gross volume : 305 liter Net volume : 281 liter Purchase date : 18/8/2011 Registered mobile no : [protected] Hence, it is requested you to please resolve my aforesaid grievance on immediate basis for being a regular customer to godrej and also for maintaining same faith on godrej products. If, i did not receive any positive response from your side then i would take appropriate legal steps against your company. I you’re your company will not disappoint me. Thanking you Your’s truly Name: ram naresh verma Add : 6/168, ganga vihar, khora colony, Ghaziabad, u. P 201301 Mob : [protected] Was this information helpful? | |||||
Feb 5, 2018 Complaint marked as Resolved Godrej Appliances customer support has been notified about the posted complaint. Dec 25, 2017 Sunil Achar's response I brought a fridge in from godrej im facing a problem that water is leaking from bottom side
Verified Support Dec 26, 2017 Godrej Appliances Customer Care's response Dear Sudhir, Allow us to look into this. Please share your registered contact number and complaint number, as the number shared by you is protected and we're unable to view the same. Be assured, we'll address the your issue at the earliest. Regards, Godrej Appliances Team. Verified Support Dec 28, 2017 Godrej Appliances Customer Care's response Dear Sudhir, We are still awaiting your details. Please share the same as it will help us resolve your issue at the earliest. Regards, Godrej Appliances Team. Verified Support Jan 05, 2018 Godrej Appliances Customer Care's response Dear Sudhir, As we haven't received your details, your complaint has been closed from our end. Do contact us in case of any query. Regards, Godrej Appliances Team. | |||||
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+91 22 6796 5959
+91 22 6796 1800
+91 22 6796 5656
Pirojshanagar, , Vikhroli, Mumbai, Maharashtra, India - 400079
We are extremely sorry to hear about your experience. We would like to take this opportunity to resolve your complaint.
Kindly provide the complaint number & your mobile number so that we can resolve your issue on priority.
You can get the complaint number by calling us on our toll-free number 1800-209-5511. You may also log a request online here: http://bit.ly/2xLUhEi
Regards,
Godrej Appliances Team.
We are still awaiting your details. Kindly provide the same so that we can resolve your issue at the earliest.
Regards,
Godrej Appliances Team.
As we haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.
Regards,
Godrej Appliances Team.