[Resolved] Godrej Appliances — complaining about air conditioner | |||
1 year back i bought godreg split ac with 3 free services in 1 year. After 3months i got a reminder notification to book the service and i did it, technician came and cleaned the a. C. Next time also i got the notification and again i did it, everything fine up to 2 sevices. But for 3rd service i did not get the notification to book the sevice. 1year completed then one of their agent called us to ask 1year subscription as their a. C. Service warranty expires. I asked them to complete the 3rd free service first but they didn't do and said warranty expires.. Summer came and when i on the a. C. The cooling is not coming.. Raised the complaint technician came and said that condensor is damaged. But we did not used the a. C. But how this was damaged, when i ask him he said that sometimes 1% this could be damaged for someone.. I thought quality is bad or it has some defect. For this they are charging around 6000rs because of expired warranted in just 1week. Can't we treat it as a poor quality. Could you assist me. Thanks in advance Was this information helpful? | |||
May 15, 2018 Complaint marked as Resolved Godrej Appliances customer support has been notified about the posted complaint. Verified Support Apr 03, 2018 Godrej Appliances Customer Care's response Dear Raja, Allow us a chance to assist you with your concern. Kindly provide your service request number & your mobile number so that we can address the same as soon as possible. You can get the request number by calling us on our toll-free number[protected] or online here: http://bit.ly/2xLUhEi. Regards, Godrej Appliances Team. Verified Support Apr 05, 2018 Godrej Appliances Customer Care's response Dear Raja, We are still awaiting your details. Please share the same as it will help us resolve your issue at the earliest. Regards, Godrej Appliances Team. Verified Support Apr 06, 2018 Godrej Appliances Customer Care's response Dear Raja, The number shared by you is protected. Request you to re-share your contact number and complaint number so that we can resolve your concern as soon as possible. Regards, Godrej Appliances Team. Verified Support Apr 12, 2018 Godrej Appliances Customer Care's response Dear Raja, We understand that your concern has been addressed. Do let us know if you need any further assistance. Regards, Godrej Appliances Team. | |||
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