[Resolved] Godrej Appliances — defective washing machine

ankitgrwl

from Ingraj Bazar, West Bengal

Address:

712232

I would like to inform you about my experience and problem I am facing and request you to do the needful as soon as possible.
I have bought one washing machine of Godrej from Great Eastern (Uttarpara) on 5th of May, 2018 which got delivered on 7th May, 2018. On 8th may, a person came to install the matching but at time we found that the body of washing machine is full of scratches. So we refused to accept the same. The installation man (service provider : M/S K P COOL POINT) recorded our complaints and assured me to replace it with the new one within 3-4 days. But till now I have not received any information from yours side.

I request you to do the needful as soon as possible and get it replaced with the new machine.

Details of washing machine and buyer:

Buyer Name : Ankit Agarwal
Phone number: [protected]
Address : 39 Dwarik Jungle Lane, Flat 402, Hindmotor, Hooghly - 712232
Machine model : GODREJ WT EON 651 PFH/ 6.5 KG FULLY AUTO WM ROYAL GREY
GR[protected] [protected]

Invoice no : UP/1819/SA/01507
Invoice date : 07/05/2018
Order number: UP/1819/SO/01399

Complaint number : 333930
Request number : 141562

+1 photos

Was this information helpful?

No (0)

Yes (0)

Jun 7, 2018

Complaint marked as Resolved

Not yet solved.

Godrej Appliances customer support has been notified about the posted complaint.

Jun 07, 2018

Updated by ankitgrwl This is the worst experience I ever had with any company.
It has been around one month, your executive were stating false statement. Not even a single time we received any call from your side. Every time we have to enquire what going on.

It's a humble request to you or otherwise will go to consumer forum.

Jun 09, 2018

Updated by ankitgrwl Company is not doing any thing against my complain.
If you will not take any responsibility then i will have make police complain against great eastern uttarpara branch.

Verified Support

Jun 18, 2018

Godrej Appliances Customer Care's response Dear Ankit,

We trust that your concern has been addressed. Do let us know if you need any further assistance.

Regards,
Godrej Appliances Team.

Jun 18, 2018

Updated by ankitgrwl Thanks for the action which you have taken.

Related Godrej Appliances reviews

View all 1438 Godrej Appliances Reviews

Comments

र

राज आर्यन

from Bareilly, Uttar Pradesh

Sir I bought a new godrej split AC from digital world Agra. Now it is At Ajitmal District Auraiya UP 206121.
After 3 or 4 day it cooling is not cooling any more. It seems a normally fan only.

Godrej Appliances Customer Care's response, Jun 18, 2018

Verified Support

Dear Raj,

We’ll surely look into this. Kindly register a complaint by calling us on our toll-free number 1800-209-5511 or online here: http://bit.ly/2xLUhEi. Please share the complaint number & your mobile number so that we can resolve your issue on priority.

Regards,
Godrej Appliances Team.

Godrej Appliances Customer Care's response, Jun 21, 2018

Verified Support

Dear Raj,

We are still awaiting your details. Please share the same as it will help us resolve your issue at the earliest.

Regards,
Godrej Appliances Team

Godrej Appliances Customer Care's response, Jun 27, 2018

Verified Support

Dear Raj,

As we haven't received your details, your complaint has been closed from our end. Do get back to us if you need any further assistance.

Regards,
Godrej Appliances Team