[Resolved]  Godrej Appliances — Delay in installation of ac

I bought a godrej split ac model no. Gsc 18tsz3 rwpt, from yes mart, bhel, hyderabad on dt. 14.04.16. The ac was delivered by the dealer on the same day evening. I got a message from godrej on 15th april 16 that technician mr. K raja ganeswar from hyderabad will be visiting for installation on the same day i.E 15th. But the technician never turned up. Moreover there is no communication from godrej consumer support or the dealer regarding the installation. On continuous probing with the dealer, i got the number of a technician who in turn bluntly replied that it takes at least 48 hours to attend to installation requests after receiving sms from godrej. If that is the case, why is the company misleadeing the consumers by giving false sms. Their customer care also doesnt care about calling once to clarify or confirm about the installation. If this is the way godrej is trying to compete with the likes of lg and samsung, then may god help them. My first impression with godrej has turned out to be so terrible that i will never ever buy any other godrej product or even recommend to my friends.
**product details:**
Product category: air conditioner
Model no: gsc 18tsz3 rwpt
Appliance under warranty: yes
Date of purchase: 14/04/2016
Complaint no.: y[protected]