Dear Sir/Madam,
Invoice No.- DVM-F-SIF197
Invoice Date - 11th April 2025
TMV No.- DVM-F-SO-868
Name- Nikhil Pahwa
Product S Code/ Serial No. - DPR310
Godrej AC SIC18TTC3WYQ (3star -Inv) 1.5 T
Hi Sir/Madam,
I am writing to express my deep concern and disappointment regarding a Godrej 1.5 Ton Split Inverter AC (3 Star) that I recently purchased from Vijay Sales, Vikas Marg, Delhi – 110092 on 11th April 2025. The unit was installed at my residence on 14th April 2025.
Unfortunately, the AC unit is faulty from the start — the compressor is not working. A Godrej technician who visited on 18th April confirmed that the compressor is defective and recommended a complete replacement of the unit. He also mentioned that only Vijay Sales can issue a new unit and the current one must be dismantled first.
Since then, we have been trying to coordinate the dismantling, but the technician who installed the unit is now not responding to our calls. Neither Godrej nor Vijay Sales has provided any concrete support, and we are left completely helpless. This is causing tremendous mental stress, especially after having paid in full for a brand new product that turned out to be defective.
I hope this matter is resolved urgently and amicably. Kindly treat this as urgent and respond as soon as possible. Was this information helpful? | 
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