Godrej Appliances Complaints & Reviews

We have purchased a Godrej - Single Door 215L Refrigerator thru Amazon on 19-March-2023 and from the first day its not-working properly. Defrost button has some issue from the very 1st day and we have complained to Godrej many of the times for the same. Within 2-3 months only the compressor has stopped working and has been changed. After that we are facing severe icing issues due to the malfunctioning of defrost button but even after so many...

We purchased a godrej eon washing machine (7.5 kg topload) 3 years ago. From the time of purchase we had been facing issues of drum balancing and banging sounds. During the warranty period we registered complaint a couple of times but the service executive who came said that it's due to low water pressure. Since we had no technical knowledge of such matters we believed him. Since the water speed was normal and we had nothing more to do about the issue we continued using it as it was. After the warranty period it developed more severe noise and spinning issues. We got the help of a local repairmen who inspected and said that the problem was a of part inside. We got multiple repaimen to inspect and they all pointed to the same issue. So we realised that the problem was never about the water pressure or speed. We should have insisted on the problem being fixed during the warranty period itself. Now it will take nearly half the original price of the washing machine to fix it. Though we decided to do it the repairman who tried to acquire the spare part from the company did not receive it either. We are at a point where we have to buy a new washing machine after using this only for 3 years.
I would like to know what can be done about this.

My regd mobile no [protected]
Name Ramkrishna Patra
I have a double door refrigeretor which compressor is dead in warranty period .COMPLAINT DATE 01SEPT 24
Till now from godrej new replacement compressor not installed ; is this any type of service or harraament to customers .
WITHOUT ANY FURTHER DELAY KINDLY RESOLVE MY ISSUE SOON.
I Have attached invoice

Cooling dis not happening.
For few weeks.

Service request has been booked on 25th July 2024 for an Air Conditioner brought on 2022. As there was an issue with the motherboard, the initial response cost was Rs. 650 which is a mandatory payment by the Godrej charges officially. And added on with a spare change costed Rs.350 along with the motherboard warranty claim with took 2 workings days. Later they issue was not with the motherboard, they examined and provided feedback on the AC outdoor motor with additional 2 working days and provided to take an Extended Warranty which could be helpful which costed around Rs. 6800. Still the issue was not resolved and the technician escalated to the Senior technician who later started blaming the previous technician provided the wrong connection causing the short circuit.

Now it has been Day 11, still no one is answering the call and even the customer care team is not even having service logs of what have they tracked so far and doesn't even know the operating timings of the respective warehouse and the service center details they have assigned.

This is regarding the rude and disrespectful behavior of one of your Service Engineers at your Smart Care service center in Cuttack, Odisha. His name is Mr. Khan.

First of all, your products are good, but your after-sales service is very poor, especially the behavior of your service center staff, which is highly unprofessional. I registered a complaint about my refrigerator on July 7th because the fan was not working, and it...

Hi myself Roshan Pereira ([protected]), We are purchased Godrej refrigerator EON 250B 25 RJ J dated 8th May 2022. Only 2 years o[censored]sage there is cooling issue in system we register complaint and technician came checked and told that there is no gas in system how is possible that in 2 years there is leakage in system this is a quality issue.

And now technician claim us to rectification charges around Rs. 1800/-

Before...

I bought an AC last year, since then I have been calling the customer service and telling them the ac is not working properly. Tried numerous times even though technician visited but they said they can't do anything because I stayed at the top floor which I confirmed at the time of purchasing. Nobody is helping me nobody is listening to me. I got stuck with the pathetic AC. DON'T BUY ANYTHING FROM GODREJ THEY ARE GOOD FOR NOTHING....

Purchased Godrej Qube(Chotta Cool) from Amazon on 30-May-2023. Unfortunately it was not working from 2-April-2024 same day i have raised complaint to godrej customer. Home service has been offered for initial inspection they said like internal spare failure has to replace it and took they around 20+ days to replace the spare even after that it was not working as expected means cooling temperature is not expected for the product ideally 8-10 degree it should achieve But it only working temperature 23.5. I have reached godrej customer care raised multiple complaints from May1st week to till now No one cares. I have attached Warranty & Invoice for refference. Appreciate your help on this. Thank You!

Hi,
I'm Facing Issue with Godrej AC I'm Having AMC raised more than 7 tickets for the same issue but due to unskilled technician my issue was not resolved. Initially one technician said may be compressor or board in compressor was a problem so first they changed board in comressor which took 15 days to replacement but the technician took the CSN no but even after replacement still AC not cooling then they said Gas was not there but...

I bought an air conditioner in 2023. This time I got it serviced; however, it still was not cooling properly. After multiple complaints, the service center informed me that it requires a replacement as both the external as well as internal units have leakage. Post that, I have filed complaint for the same issue multiple times (on 4 Apr and 30 Apr). Till date, it has not been resolved. The complaint is pending for almost a month now. I have tried calling the service center in vain. I have called customer care center; the executives have not been able to resolve the issue. Finally, after much effort, when I was able to talk to a senior customer care executive, it was informed that the model size is not available and that is why the delay is there.
As a customer, I am really disappointed in the customer support provided by Godrej.

I have purchased an AC which was delivered to me on 15 th April 2024.
I was told that I would receive a call from the technical team of godrej for the installation but it's been two days and they have not called yet. I call the customer service every day more than five times but all they say is they have escalated the matter and asked me to wait for another day. I was also given the supervisor and the manager number but when I called them I was told that it will take a week or two to get it installed. I don't know what to do now. It's really pathetic to customer service.

I purchased Godrej refrigerator from Godrej and Boyce MFG Co LTD, Kukse-Boroli Village, Mumbai Nashik Highway. The sale Invoice number is 10003JI11069514 dated 23/03/23 and after buying within 3 months the fridge door handle broke from between while opening and closing the fridge door. I can't believe it was poor quality from Godrej. And tried complaining from internal source. And I didn't got any results. So, I keep trying. Finally I could...

The invoice of my refrigerator has lost I have purchased refrigerator in the year 2017-18. Name- Vivek Kumar
From allahabad
I want to claim for compressor warranty and I need a bill I am attaching the details of my refrigerator.

Vikas Ware
11:20 PM (19 minutes ago)
to me

I am writing to you with deep disappointment and frustration regarding the abysmal post-sales service experience I have encountered with Godrej appliances. My ordeal began when I purchased a Godrej Air Conditioner online via the Flipkart platform in February '23. Despite timely installation on 27th February '23, my subsequent interactions with the service center have been nothing short of a nightmare.On 19th February '24, I attempted to register a second pending free servicing, which was summarily declined by the service center, citing the end of the warranty period. Despite the AC still being under warranty, my attempts to rectify this issue were met with evasion and unresponsiveness. Upon visiting the service center on 23rd March '24, I was shocked to discover that my details were not updated in their records, despite providing the necessary documentation.Following multiple futile attempts to resolve the matter through conventional channels, I escalated my complaint via Godrej Appliance's Twitter handle. While this eventually garnered attention, the subsequent delay of three days in service only exacerbated the situation. To my dismay, during the servicing, it was revealed that the external unit had been improperly installed, resulting in over 50% gas leakage. This negligence, compounded by the oversight during the initial servicing in September '23, reflects a glaring lack of professionalism and competence on the part of the service provider, Expert Aircon Services.Furthermore, despite my persistent efforts to seek redress, I have been met with indifference, rudeness, and blame-shifting from Godrej Appliance's representatives. The recent interaction with Mr. Ganesh Jaiswal, the area InCharge, was particularly distressing, as he callously dismissed my concerns and attempted to deflect responsibility onto me, the customer.It is abundantly clear that Godrej Appliances has failed in its duty to provide adequate post-sales support and uphold the standards of professionalism and customer service. Their refusal to acknowledge their role in the deteriorating condition of my AC and their insistence on charging me for rectifying their own mistakes is utterly unacceptable.I implore you to take immediate and decisive action to rectify this situation and ensure that I am afforded the justice and resolution I rightfully deserve. It is imperative that Godrej Appliances be held accountable for their gross negligence and the immense inconvenience and frustration they have caused me.

I have all the documents and all the proofs which shows that Godrej appliances is penalizing me for their mistake and not ready to cooperate in resolving the issue.

I have opted for AMC for Godrej Washing Machine; The AMC was done for a period of 3 Years starting from 30/01/2022 till 29/01/2025. I was getting services till Jan 2024, but suddenly Godrej Service Center is denying to provide Services in the Month of April 2024. While I informed them several times about my running contract, but they are reluctant on their words.
Request the Consumer Compliant department to take necessary action in the interest of common people.

Device Details as below-
Model: WT EON 680
Cabinet Number - [protected]
Start of Contract Date: 30/01/2022
End of Contract Date: 29/01/2025
We have attached the AMC Contract copy shared by Godrej Rep here.

Recent Complaint Number against which the services were denied is - K[protected].

I got the godrej refrigerator single door 180l fridge from flipkart which has 7 days brand replacement warranty but after booking for godrej technician visit it was confirmed that the machine was faulty but now I requested for replacement but no replacement was provided..please find the technician sheet quoting faulty machine

I am writing to express my extreme dissatisfaction with the quality of service provided by Om Sai Electronics Sales and Service, located at Orderly Bazar, Varanasi. My experience with this company has been nothing short of appalling, and I feel compelled to bring these issues to your immediate attention.
I entrusted my refrigerator in the month of November 2023 to this service center for repair, as the cooling system was not functioning properly. Despite assurances of prompt service, my refrigerator was unnecessarily delayed for more than three months. This prolonged delay caused significant inconvenience to my research, as we were left without a crucial appliance for an unreasonably extended period.
Furthermore, upon receiving my refrigerator after the supposed repairs, I was shocked and dismayed to discover that the interior of the appliance had not been properly cleaned. It was evident that no effort had been made to address the cleanliness of the refrigerator, as it was left in a filthy and unsanitary condition. This lack of attention to detail is completely unacceptable and reflects poorly on the standards of professionalism and competence upheld by the above firm.
It is deeply concerning that despite the lengthy delay in servicing my refrigerator, the fundamental issue of addressing the cooling system malfunction was not adequately resolved. The technicians failed to comprehend the nature of the complaint lodged, and their incompetence has only exacerbated the problem, leaving me with a refrigerator that continues to underperform.

As a paying customer, I expected to receive efficient and effective service from this firm. However, my experience with Om Sai Electronics Sales and Service has been characterized by incompetence, negligence, and a blatant disregard for customer satisfaction.
In light of these egregious shortcomings, I demand immediate corrective action to rectify the issues with my refrigerator, including a thorough cleaning of the interior and a comprehensive assessment and repair of the cooling system. Additionally, I expect to be compensated for the inconvenience and frustration caused by the substandard service provided by your establishment.
Failure to address these concerns in a timely and satisfactory manner will leave me with no choice but to pursue further action, including lodging a formal complaint with consumer protection authorities and seeking recourse through legal channels.
I trust that you will take this matter seriously and take the necessary steps to resolve it expediently. I await your prompt response and a satisfactory resolution to this matter.

I had registered a complaint about my Godrej AC which I bought in 2017. The complaint was registered on 31.12.2023. The technician came after four days and reported that the motor of the fan in the outdoor unit was to be replaced.
The same was out of stock and it will take 2 weeks to get the spare from the company.

It's nearly 3 months. The complaint is not yet rectified. It is getting hotter day by day and I regret purchasing a Godrej product with their pathetic service response.

My complaint call no is O[protected] dt 31.12.2023

Please help me. Thank you

I purchased Godrej 6.5 Kg 5 Star I-Wash Technology Fully-Automatic Top Load Washing Machine 3 months ago. Since then I have been facing lots of issues. they are as follows:
1. Washing time takes 3 to 4 hours, its going in a loop, keep washing and rinse then go for washing.
2. It sounds like it's going to blast.
Last 10 years I was using whirlpool and never faced this problem. I believe its a very good product unfortunately facing this problems. I am attaching the videos and kindly have look into it and help please.