Godrej Appliances — Exchange offer of rs.5000/ against my 220 ltr running whirlpool refrigerator

Address:

North 24 Parganas, West Bengal, 743165

Mr.Snehasish chakraborty, sales executive code is 17054, contact no:[protected]/[protected] came to my house in the month february and after looking my old 220 ltd whirlpool refrigerator which was running without any problem which is offered rs.5000/- as exchange. On 28th of february he came to my house early in the morning and took advance rs.500/- and booked godrej refrigerator, model rd edge pro 210 dc 6.2 blossom. As per the application no 1998922, mr.Chakraborty mentioned mrp price is rs.21100/- and offer price is rs.16000/- so i thought difference amount may the exchange offer of rs.5000/- against my old refrigerator. I asked one godrej office[protected] for the price of above model but the receptionist said she is unable to say the price.
On 10th of march the product i received at night 9:30/9:40pm and seen that the invoice is showing totally difference. The unit price is rs.18427.95, trade discount 3580.73, vat @14.5% 2152.84. Only rs.1000/- adjusted against my old refrigerator. This is not acceptable to me. It is totally difference scenario.
I hope that you should take immediate action against my exchange offer of rs.5000/-.
On 13th march, 2016 i mailed the following & got reply as under .

Original message
On mar 13, 2016 7:48 pm, "santosh paul" wrote:

Mr.Chakraborty (Sec:17054)
When you visit to my house to sell the product of godrej refrigerator you have given a leaflet that you are offering exchange offer of rs.5000/- maximum. In this view i told you my whirlpool refrigerator is running till date without any problem. After looking physically you told me that i will get rs.5000/- exchange offer.
In continuation of that you call me end of february 2016 and said that the offer valid till 28th, can book by rs.500/-. I told you that i will be out of station on 28th february 2016. You came on 28th morning and taking advance of rs.500/-. In application form no 1998922 you mentioned as below:-
Product price (Mrp) (Rs.) 21100/-
Offer price of product (Rs.) 16000/-
Advance amount (Rs.) 500/-
Balance payment (Rs.) 15500/-

While going out i didn’t tell you about the exchange offer amount of rs.5000/- because i was hurry to go out and seen that mrp and offer price difference is 5000/-.
At the time of delivery at 9:40pm delivery man was so hurry and remove the cartoon and fix the refrigerator. Later the delivery man signed the invoice. I could not see the invoice before delivery otherwise i will reject to receive the product. As per invoice no 80i /93212317 dates: 10/03/2016 the unit price is showing 18427.95 trade discount is 3580.73 and against my old refrigerator (Whirlpool) unit price is -1000.00.
So i hope that you will refund rs.4000/- against my fully running refrigerator. Or you return my refrigerator.
Now you decide and let me know immediately and if it is not justified i will complain to godrej & consumer forum with my all documents against you.
Just you think opposite: if you are in my position and i am sales man, will you accept? Nobody will accept 1000/- against running one. By deception cannot build your carrier keep your mind.
Regards
S.K.Paul, ex.Deputy general manager, it

His reply as under
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Snehasish chakraborty

To
Santosh paul
Mar 14 at 11:47 pm
No problem sir.I dont misgide u.R u want this u will do it.This is all ar 100% perfect.