[Resolved]  Godrej Appliances — godrej appliances poor service

Address:

Mumbai City, Maharashtra

Hi,
Name of the customer - kanaiya katarmal
Date of incident 7-9-2017
Call no b[protected]
Service center number [protected]

My email katarmal. [protected]@gmail.com.

Our godrej single door refrigerator is not working since 7-9-2017. We had requested to send somebody to repair the refrigerator. I received call no b[protected]. The problem is still not resolved. When contacted the area manager, mr. Ajay kumar -[protected], he assured that the work will be done on the same day & he promised to send somebody immediately with the part. Later, both these people stopped picking up our calls & haven't picked up the calls since.

It is hard to believe that such huge company with so many service centers, & not one service center has a single electronic part in the entire mumbai. We have been a very loyal customer of godrej since 25 years. But we will have to rethink before buying any godrej products if the service given by the company is so poor & unprofessional.

Please look into the matter as the machine is not working since 7th september & nobody is ready to take any responsibility for the matter.

Thanks & regards,

Kanaiya katarmal