[Resolved] Godrej Appliances — godrej d.c refrigerator, about rust free warranty | |
I have purchased a godrej refrigerator model no.- gde 19ds4, Serial no.[protected] on[protected] in the name of tirtham taran. The product has 10 years rust free warranty. We talked about the warranty to toll free no. ([protected]) and call no. K[protected] is generated on 18/02/2020. Service person visited on 19/02/2020 take the photo of the product and received rs. 375/- as investigation charge. When we told him for replacement of the door, he replied that it will be repaint and also told rudely in this type of language "you are bound to agree with repaint". Next day we receive call from service center and also pressure us for repaint and try to make me understand as the company is not providing the replacement of door in warranty. Today i call him for repaint my product as per the consideration of his justification and ask him about the time for completion of the work. He replied very negligible way like as "10days, 15 days and 20 to 25 days". I told him this is a product for regular use how we can stop this for 10 to 20 days, is it not possible to make this earlier. Then replied very rudely "you can talk to the company". We could get this type behavior from any service persons. My request is to kindly resolve my issue at your earliest. I hereby attached the photo of the bill, service bill and refrigerator door. Regard Tirtham taran Email - taran. [protected]@gmail.com (M) [protected] Was this information helpful? | |
Mar 31, 2020 Complaint marked as Resolved Godrej Appliances customer support has been notified about the posted complaint. Verified Support Feb 27, 2020 Godrej Appliances Customer Care's response Dear Customer, I will surely look into this. I have forwarded your details to the concerned team. Be assured, they’ll connect with you at the earliest to address your concern. Regards, Kavya Verified Support Feb 28, 2020 Godrej Appliances Customer Care's response Dear Customer, I have received an update that your issue has now been resolved. Do let me know if you need any further help. Have a nice day ahead! Regards, Kavya | |
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+91 22 6796 5959
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Pirojshanagar, , Vikhroli, Mumbai, Maharashtra, India - 400079
Kindly attend. My contact no is [protected] and [protected] and email id is nayan.[protected]@hal-india.co.in
I am sorry about this and have shared your details with the concerned team. Assuring you that they will address your issue at the earliest.
Regards,
Geet
I understand that your concern has been addressed. Do let me know if you need any further assistance. Have a great day ahead!
Regards,
Geet