[Resolved] Godrej Appliances — godrej eon ac poor service by the company service centre

kumarsc

from Bengaluru, Karnataka

Address:	Chennai, Tamil Nadu, 600 116
Website:	[email protected]

We are having great believe on godrej products, presently we are using two godrej ac and one godrej washing machine, one ac has purchased by my relative upon my recommendation,

But on the day of installation of eon ac in the year-2015, had a issue of poor laying of copper wire then it was rectified (But with in the beneath of wall not able to view twist of copper wire) after one year relocated the ac from gf to ff by company service center, here after we had extended our amc another two year, but the function of the ac was not satisfactory level they come whenever we call told gas level low the fill and go, we thought the out door unit was copper but only aluminium later we know

Just two year purchase, the out door coil had gone two times even though extension of amc they (Smart care) are not provided quality service

I have spent rs 7000 for private quality service from local vendor as changed the out door with copper and all twisted copper tube corrected (These copper tubes are installed by the # smart care service personnel they thought as customers are foolish)

I am great disappointed about the product and service here after i never recommend godrej product to my near & dears

Also i try to post the issues faced by me to all social media to create awareness to all customers those having trust in godrej product

Thanks for the way of your stupid service to make us vigilant

Reg,
S. C. Kumar

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Jun 1, 2018

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Apr 24, 2018

Updated by kumarsc Smart care service info attached

Apr 24, 2018

Updated by kumarsc Cancellation of service letter attched

Apr 24, 2018

Updated by kumarsc History of compliants

Sir,
We have purchased GODREJ eon AC this week on 07/04/2015 at vasanth & co porur, two days back AC installed at my home, at that time i could not present and came to know there is no user manual and warranty card with the product
Also the outdoor unit copper tube joint place found twisted and pinch, we don't know what is the impact of this how it affect the energy efficiency i have chosen this product because of its EER mentioned as 3.7 While complaint registered through [protected] cell number they replied as user manual and warranty card should be with the package ask the retailer'' I have chosen based on godrej product not a retailer name how can buy a product without retailer what is the assurance of quality of the product as it has no manual and warranty.
Also no technician provided till to correct the copper tube problem. I have great trust with Godrej product but this time i had a bitter experience Please treat this mail very important and give right solution, here with i have attached the bill scan copy for your referance.

With regards,

Attachments area

Godrej Appliances Support <[protected]@godrejsmartcare.zendesk.com>
4/14/15

to me
##- Please type your reply above this line -##
Your request (38015) has been updated. To add additional comments, reply to this email.

Subia Momin (Godrej Appliances Support)
Apr 14, 9:37 AM

Dear Sir /Madam,

We regret the inconvenience caused to you. We have forwarded the details to the concerned team. We assure you that we will address your issue at the earliest.

Regards,
Subia Momin
Godrej Appliances Service Team, Mumbai.

Godrej Webmaster
Apr 13, 4:44 PM

From: "S.c. Kumar" <sc.[protected]@gmail.com>
Date: Sunday, 12 April 2015 7:02 pm
To: "[protected]@Godrej. Com" <[protected]@godrej.com>
Subject: New Eon A/C issues

Attachment(s)
BILL 001.jpg

This email is a service from Godrej Appliances Support.
Powered by : Zendesk.
Authorised reseller partner in India : MGM Communications.
Message-Id:JXDPF522_552c926d26570_4bda3fcef2acd3388301c7_sprut

Godrej Appliances Support <[protected]@godrejsmartcare.zendesk.com>
4/15/15

to me
##- Please type your reply above this line -##
Hello sc.kumar78,

You recently wrote to us (38015) regarding issues related to your appliance. We hope that our customer service team has been able to resolve the issue faced by you satisfactorily.

We'd love to hear what you think of our customer service. Please take a moment to complete this short survey by clicking the link below:

Click here to take the survey

By responding to the questions in the survey you would be able to help us understand customer requirements and expectations better and thereby improve our service offering. We sincerely appreciate your inputs.
Warm Regards,
Smartcare Team,
Appliance Division,
Godrej & Boyce Mfg. Co. Ltd.
Mumbai 400079.

[protected][protected][protected]--------

Here's a reminder of what your ticket was about:

Subia Momin (Godrej Appliances Support)
Apr 14, 9:37 AM

Dear Sir /Madam,

We regret the inconvenience caused to you. We have forwarded the details to the concerned team. We assure you that we will address your issue at the earliest.

Regards,
Subia Momin
Godrej Appliances Service Team, Mumbai.

Godrej Webmaster
Apr 13, 4:44 PM

From: "S.c. Kumar" <sc.[protected]@gmail.com>
Date: Sunday, 12 April 2015 7:02 pm
To: "[protected]@Godrej. Com" <[protected]@godrej.com>
Subject: New Eon A/C issues

Sir,

We have purchased GODREJ eon AC this week on 07/04/2015 at vasanth & co porur, two days back AC installed at my home, at that time i could not present and came to know there is no user manual and warranty card with the product
Also the outdoor unit copper tube joint place found twisted and pinch, we don't know what is the impact of this how it affect the energy efficiency i have chosen this product because of its EER mentioned as 3.7 While complaint registered through [protected] cell number they replied as user manual and warranty card should be with the package ask the retailer'' I have chosen based on godrej product not a retailer name how can buy a product without retailer what is the assurance of quality of the product as it has no manual and warranty.

Also no technician provided till to correct the copper tube problem. I have great trust with Godrej product but this time i had a bitter experience Please treat this mail very important and give right solution, here with i have attached the bill scan copy for your referance.

With regards,

S.C.Kumar

Attachment(s)
BILL 001.jpg

This email is a service from Godrej Appliances Support.
Powered by : Zendesk.
Authorised reseller partner in India : MGM Communications.

Verified Support

Apr 24, 2018

Godrej Appliances Customer Care's response Dear Kumar,

We regret the inconvenience caused. Kindly provide the complaint number & your registered mobile number so that we can resolve your issue on priority.

Regards,
Godrej Appliances Team.

Verified Support

Apr 26, 2018

Godrej Appliances Customer Care's response Dear Kumar,

We are still awaiting your details. Please share the same as it will help us resolve your issue at the earliest.

Regards,
Godrej Appliances Team.

Verified Support

Apr 30, 2018

Godrej Appliances Customer Care's response Dear Kumar,

As we haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Godrej Appliances Team.