[Resolved]  Godrej Appliances — Godrej refrigerator damaged by technician

Address:

Mumbai City, Maharashtra, 91

We have godrej double door fridge which stopped cooling the lower part. We contacted southern agencies, gajuwaka, visakhapatnam. The godrej technician came, repaired it and charged rs. 800 for spare parts and service charge. The fridge started cooling both parts but next day water started coming out of the fridge. We called him again and again but he didn't turn out. He knew that he will be reprimanded for the damage caused. After that as we were going to usa, we switched off the fridge before going to usa. After coming from usa, we planned to shift to hyderabad so we postponed the repair as we're busy with the shifting. We also hoped the godrej service would be better in hyderabad than visakhapatnam.

After shifting to hyderabad, we contacted the tollfree godrej service center and they sent their technician. We were disheartened to know that there is a hole in the inside wall below the freezer and above the chiller which we believe was caused by the previous technician that is why even after so many requests he didn't turnout. The hyderabad technician said the hole cannot be repaired and we have to buy a new fridge. He repaired the hole with thermocol and glue after that the fridge stopped cooling completely. Now the fridge is running continuously and not at all cooling.

I request godrej to look into my problem and respond urgently in resolving the issue. My sincere advice to godrej is that they should seriously pay attention to the quality of the technicians they are employing. The technicians are more interested in selling the amc for approximately rs. 6000 than repairing the fridge and correct the problem. Hoping to get a quick response.

Vijaya lakshmi sreeram
Mahindra ashvita, c-1204
Next to indu fortune fields
Kphb 9th phase
Hyderabad-500 072
Mobile [protected]
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