Date: 9/7/25
My number: [protected] Chetan Amin
My MIL called company Genius Alliances Repair LLP in Goregoan, Mumbai to repair Godrej Washing Machine, Its a Godrej Service center. Service order SA-98165 product FW00226.
This per checks the machine tells my MIL that 2 parts need fixed costing more than 5000 Rs. Convince MIL that she needs to replace the appliance. If someone else opens the warranty is null. Takes Rs550 did nothing and left. Probably happy that he maid a sale and will get commission as well.
Sends me a new machine model details and pricing.
I call another repair person. He said there is no problem. Ran the machine worked perfect. Absolutely no issues. He said that what may have happed is motor may be jammed. I just completed a wash.
What is important to note is we buy Godrej and we trust a Indian brand. But if they outsource your work it should be guaranteed that we will not be cheated. Servicing company cannot be selling as there is conflict of interest.
Resolution: Revoke the vendors license to sell or repair. Fine them Rs 20, 000 and compensate us and my MIL is still convince based on what he said that we need to buy a new one. Was this information helpful? | 
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