Godrej Appliances — Higher Installation charges by misleading consumers

Address:

29B, Pocket-10B, Jasola, ND-25

To
The Sr. Customer Care Team
Godrej & Boyce Mfg. Co. Ltd.,
Mumbai -400 079.

Sub.: Grievances regarding exorbitant installation charges by the agency S. K. Enterprises.

Sir, I would like to bring your kind notice that I bought an AC on Amazon vide Invoice No. SDEG-86487 dt.23.08.21 for value 27, 999/- with nominal installation charges of 999/-( Declaring that Rated No.1 in after sales service).

But on the Installation side, the authorized agency reached for installation without giving any prior list of charges for installation of AC to the domestic consumer. The agency do not have any ladder for fitting the outdoor unit.

For installing AC, I have paid Rs. 4, 103/- to the agency S. K. Enterprises as per the bill enclosed. The charges are very high to any domestic users.

In view of the above, it is requested you to kindly arrange me a refund of Rs.1050/- towards installation charges charged twice.

Thanking you,

Yours faithfully,

B. K. Palai
[protected]