Godrej Appliances — Horrible After Sales service

Address: Agra, Uttar Pradesh
Website: www.godrejappliances.com/GodrejAppliances/index.aspx

Hi, I purchase two A.C's 3 months back in Agra. The A.C's are working well but there was a part missing from both of them. The nozzle that throws the water outside is missing from both of them. After continuously following up with customer care there has been no solution yet. Every time I get to hear that the execute will be coming today or tomorrow. This is totally disappointing service from a big name like Godrej. I kindly request you to please look into this matter and get the issue resolved. Thanks
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Dear Udit Jaiswal,

We are extremely sorry to hear about your experience. We would like to take this opportunity to resolve your complaint regarding our product/service.

Kindly provide the complaint Number & your Mobile Number so that we can resolve your issue on priority.

You can get the complaint Number by calling us on our toll free number[protected].

Regards,
Godrej Appliances Team.
My Phone number is [protected]. I request you to get this issue resolved ASAP.
Worst service rendered by Godrej Applicances. AC installed in around May 2014. No service provided during the one year warranty period. It was orally confirmed to me that the service during warranty period was missed because the sale per se was not recorded in their system. How bizarre can it get than this ?!

Signed an AMC for four years (post warranty period). The required two services every year not provided. For example the last servicing was done only in April 2016.

Tried convincing them to extend the AMC by two years for lapses as mentioned above. However, they are not interested in doing so.

Beware before dealing with them.

Yogesh (Mumbai)
29 April 2017.

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