Godrej Appliances — Non delivery of godrej refrigerator bought through csd chitlapakkam, chennai

Address:Chennai, Tamil Nadu, 603103
Website:www.godrejappliances.com

Hi team,

I have submitted a supply order issued by canteen stores department, chennai on 03 august 2016 for supply of one godrej 240 ltr refrigerator rt eon frost free double door with toughened glass shelvers2 to sushma forms & agencies, no-16, 2nd street, jothi nagar, chitilapakkam, chennai, 600064. Lso no. 211025 dated 03 august 16 and their delivery challan no. 0253 refer.
I had a color choice (Red / wine color). It was told that it may take around 10 days (13th aug) to dispatch the item and item would be dispatched on receipt of the same in the desired color. When i contacted after 10 days, they promised the delivery on 15th august.
However, since the item was not dispatched even after lapse of 14 days. When i contacted yesterday 16th august, they ([protected], [protected],[protected] says that they will confirm today when they will be able to deliver the product.
I have contacted them again today (17th august) and now they are asking time till friday (19th august). I completely lost belief on them. Kindly intervene.
Please note that, delivery charge of rs. 500/- has also been paid for sending the item to kelabakkam.

Regards
Havildar c sankunni nair (Retd), indian army,
[protected],
C. [protected]@gmail.com
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Godrej Appliances customer support has been notified about the posted complaint.
Aug 19, 2016
Updated by C Sankunni Nair
Today i have contacted the sushma forms & agencies and they said that the stock is not available and it will take more time to deliver the product. Kindly intervene.
[protected],
C. [protected]@gmail.com
Sep 06, 2016
Updated by C Sankunni Nair
I have contact Mr. Arun (taken his contact details from https://www.consumercomplaints.ingodrej-non-delivery-of-regrigerator-bought-through-csd-c1029340). He is having the Godrej TN Circle. All the formalities are completed from Godrej site as per Mr. Arun and he is asking us to contact godrej agency (sushma forms & agencies). As usual the agencies is promising false date. Its already 33 days over. We don't have any idea when we will get the fridge.

Regards
C Sankunni Nair.
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