[Resolved]  Godrej Appliances — Pathetic service quality , cheating with parts , every service changing some part and charging for it.

Address:	Mumbai City, Maharashtra, 400053
Website:	www.godrejappliances.com

My machine suddenly went through a problem, on calling the authorised service center of Godrej, my machine gets serviced where a part is changed for which I have paid the asked amount as my machine wasn't in warranty. After 4 days my machine goes through the same problem, and on being serviced by the mechanic from the authorised service center (ASC) another part gets changed and I'm charged on it again . Yet again within a weeks time the problem arises and the ASC repeats the same story . Thats when as per the company claims a Senior technician comes in to visit and asks me to change another part which will cost me another Rs 4000/- approx. In total I have already paid Rs 4000/-, and now they asking for Rs 4000/- to replace other part that too with no assurance . in total an expenditure of Rs 8000/- is coming up which I would be half the amount of a new machine .On top of this amount every visit I am charged a Visiting Charge amount which is just another expenditure as my machine just doesn't get repaired . On speaking to the authority of Godrej Complain Center Mr. Neelkanth and telling him that we would complain about this in the consumer court, he in return asks us to go ahead and file a complain . Later we get a call from Mr. Subrata SenGupta senior of Mr. Neelkanth asking us why are we wanting to complain in the consumer forum as he is present to resolve issues on behalf of godrej and asking us to purchase another machine from a retailer or his suggested retail store VIJAY SALES and he shall provide us a discount of over and above of what we getting from the store. On visiting the store to purchase another machine we get to know that an amount of Rs.1250/- shall be deducted from the total bill. Thats the amount offered to us as a further discount .