[Resolved]  Godrej Appliances / Refrigerator — Absolutely ill service given for my refrigerator problems

Address:	New Delhi, Delhi, 110067
Website:	godrej

At the outset I must introduce myself to you. I am Shivani and I buyied a godrej single door refrigerator(Godrej edge 179 lt) on 7th august 2016.
I have 5 issues in my fridge that need to be resolved.(i) Defrosted water leaks into the fridge and does not flows into the back water trey, (ii) Uneven freezing in the freezer, (iii) Fridge lock not working, (iv) leg of the fridge is not staright and needs replacement, (v) a sensor hanging below the freezer in chiller trey is obstructing smooth movement of the chiller trey.
At first i made a complaint about all this in the first week of december. The technician without talking or informing me came to my place and called me. He should have informed me about his coming a day earlier. Nevertheless, i requested him to wait 15minutes for me there but he refused and said he has to attend another query at RK Puram and told me to cal him in evening to fix a time. I called him and he said he will come around 6pm evening. Then i told him that it is no official time to address my complaint and i asked him to come the next day in official meeting hours. Days past by and that man repeatedly kept on breaking said promises and my grievances remained unattended. Then i again filed a complaint on 26th december and a technician came on 28th dec. The man had meagre knowledge of fridge repairing. He was trying all kinds of jugaads to solve my problems which offcourse didnt work and could not resolve any of my problems. Then he told me that another technician would come the next day to resolve issues.

I am a phd scholar and i took a half day to get my fridge repaired but that turned into a full day leave and now i have to take another day off to get my fridge repaired without knowing if it will be even done this time or not.
I cannot take a months leave to get the above 5 issues with my fridge resolved.

I trusted this brand called Godrej and some people are trying to tarnish its image. Please help me consolidate my faith in your brand once again.

Kindly, please help me and do the needful in this regard asap.

SHIVANI
[protected]@gmail.com
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