[Resolved]  Godrej Appliances — refrigerator service

Address:

Chennai, Tamil Nadu, 603103

Dear sir,
My name : b. Dilip kumar
Mobile: [protected]
Address: b406 radiance shine kazhipattur omr 603103

I had called godrej customer care on 17th oct for service as my fridge did not cool properly. The customer care person registered and said i will get call back within 4 hours and technician would attend on the same day.
I called at 8 am, however i did not get any call from technician the whole day and i called them 4 times. Finally i was told that at 630pm the technician would arrive.
Unfortunately no one arrived, when i called they gave me a number of one manager called mr. Ravi shankar, when contacted he said the whole team is going for a toour and won't attend for the next 3 days till saturday.
I again got a number of mr. Sivaram, he said the franchise which does sercice for omr road is entirely out due to tour and difficult to make service. He offered to help by checking other franchise and today being 18th no response so far.
This is one of the worst experience i face from godrej, is customer least priority for you, only tour is important, how awful it is for you to ask customer wait for 3 days and saying such a reason?
I have paid amc and it is valid till 2019, i am planning to go to consumer court if you don't attend service today.
Thanks
Dilip kumar
[protected]