[Resolved]  Godrej Appliances — Repair of washing machine and poor response from service centre

Address:	122001
Website:	[email protected]

Dear sir,

I have purchased washing machine godrej w/m gwi 5511 tilt ozone sl. No. 10800172 from jamnagar on 02 oct 2011. I moved to gurgaon in apr 2014 on transfer (Serving in indian air force). The machine was shipped along with all house hold items through agrawal packer & movers ltd. Since then the machine was working normal.

On 22 may 2107 at 0630 hrs in the morning, while washing the cloth after 30 minutes of running, a thud sound heard from the machine and machine started vibrating drastically. The plug was removed immediately. It was observed that piece of many stone dropped from machine and a two-three dent in the steel drum also found.

A complain for the same was lodged immediately vide the docket no. F[protected]. A rep from faridabad workshop arrived and surveyed the machine. He informed that the balance weight /stone have broken. All other parts like motors etc are working normal. He also told that this is the rare case and it seems to be the first in nature. The machine has to be taken to workshop for major repair/replacement of damaged parts which is planned on 24 may 17. Since then the machine is lying in the work shop (Perfect enterprises, sector-55, gurgaon. Contact no.[protected] stating that the spares including balance stone, bearing etc are expected to receive by 13-14 jun 17.

On 15 jun 17, after enquiring about the status of machine, the service centre informed that all items have been fitted and it will delivered today i. E 15 jun 17. On 16 jun 17, i again enquire about the machine about non-delivering of item, they told that machine is having some other problem and being rectified. On 17 jun 17, i visited the service centre to see the fate of washing machine, it was observed that machine is lying at service centre and no rectification was being carried out. Again they promised that it will be deliver today. Again i enquired at 1700 hrs, they informed that the machine is being delivered today. After half an hour they informed that machine is having some problem and it will be delivered on sunday. Today i enquire about the machine on owner mobile, he informed that today service centre is closed, whereas yesterday he told that service centre will be open on sunday.

May i expect early action by the appropriate authority for non-delivering and casual approach for repair of washing machine lying at service centre for the last one month. Secondly, if the machine can not be repaired then the same may be returned back to me stating that it can not be repaired.

Thanks.

Yours,

Nirmal kumar
Master warrant officer
Smq 65/3, safed sagar
Vayu sena vatika
Gurgaon-122001
Mobile-[protected]