[Resolved]  Godrej Appliances — Repeated problems faced in split ac-

Address:	Gurgaon, Haryana, 122018
Website:	godrejcp.com

I had purchased Godrej Eon Split AC from Sargam Electronics, MG Road Gurgaon on 19th April 2016 vide Invoice no.SPLAZA-0415.The AC suddenly stopped cooling on 15th April2017, which was complained to the customer care.The techncian visited and informed us that coolant gas needs to be filled and it will be under warranty.The AC's functions were restored.After, a couple of days, again the AC stopped cooling.The problem was reported to Godrej customer care, the technician visited and took away some parts for replacement and the AC was restarted after 4-5 days.
In continuation to the problems as mentioned above, on 28th May'2017, the dispaly of AC suddenly blanked, which was complained to the Godrej customer care and it was repaired by the technician on 29th May 2017.As the technicians of Godrej are not competent enough to resolve the AC problems permanently, the problems are repeatedly faced.It is a clear case of supplying faulty product to me.
Today., i.e.29th may I got a call from Godrej customer care that I nned to pay for the technician visit charges, which I am not ready to pay, as the problem of AC, which is faced repeatedly, is not solved by them and as such warranty clause should be extendedly applied in my case.The customer care officials threatended me that now onwards they will not provide any service to me, if I dont pay charges.
First you supply faulty product to the customer and which your own so called techinicans are not able to sort out, then you threaten the customer that it is out of warranty, as one year alreay passed, we will not provide you any service It is a case of supplying faulty product to the customer and threatening no to provide any service.
It is therefore advised that my product be repalced with a new one or else my payment amount be refunded to me in lieu of this fradulent deal, as Godrej is a big name but try to deceive the custoemers by playing tricks.

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