[Resolved]  Godrej Appliances — replacement of automatic washing machine

Address:

Khordha, Odisha, 751007

I have purchase an automatic washing machine from your godrej sales man mr. Debi prasad mishra and received a new automatic machine on 06.06.2018.in the same day your company demo people came and open the sealed package. After opening the packet one big damage line was found out in the front as well as in the back side of the washing machine. The demo people took some photographs and sent to their higher authority via whatsapp in our presence on 06.06.2018 and told that it is replaced within a short period.in this duration i talk to the sales representative mr. Debi prasad mishra and he told that it requires seven days or otherwise you change the model those are available. I denied and told that i require the same model and wait for seven days. On 13.06.2018, i call to mr. Debi prasad mishra and know the status of our washing machine. He told that i do not know the status and told that you ask to servicing station. Again i booked a toll free complain on 13.06.2018. After that the service people came out on 13.06.2018 and again took the photographs and sent to their higher authority. Till date nothing happens and i did not have a call from service people. Again i booked a complain today i. E on 15.06.018. When i register a complain on the toll free no., after that i got a call from service people. It is very embarrassing situation for me and my wife. It was very difficult for my wife mrs. Snehalata choudhury as we had exchange the old washing machine to your company and she used for washing the clothes in hand. Hence kindly return my old washing machine with the amount i have spent so that i will purchase a new one i. E samsung, lg etc. It is a very hard to say that your service was so poor and only some work may be done only due to tool free no. I had call to mr. Debi prasad mishra several times in a day and he did not receive the call. Hence kindly advise me what to do in this situation. If only one way is open for me i. E the consumer forum. If you did not help me in this matter, i will definitely go for a consumer help. I am attached here with the bill and photographs for your kind reference. A acknowledgment letter with proper action is high appreciated.

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Dr. B. B. Choudhury
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