Godrej Appliances — replacement request not accepting

Address:

Jorhat, Assam, 785107

Dear sir/madam
My complain no is G[protected]

I booked and paid in full for a godrej double door refrigerator in reliance digital jorhat showroom almost one months ago.
Irony is that it took two week time to get the refrigerator delivered to my home address.
But it was not the end of the painful story.
After almost three weeks of the delivery, this world famous Brand's refrigerator suddenly stopped working.the reason:gas inside the fridge got over.
Dear sir/madam
We have never heard or seen in our lifetime of a brand new refrigerator running out of gas.
When requested for a replacement of this defective refrigerator then we were told by the reliance digital visiting technicians that they will repair it.as replacement is not possible.as this world famous refrigerator company does not have any kind of tie up with reliance digital.It seemed that without having any kind of tie up, the godrej company is allowing them to sale it's product.Regarding the matter
I contacted godrej customer care.they were also not much informative, non caring and getting irritated easily.
So i was bound to ask you this quetsion directly as a suffering customer that :1. Could you consider this as a serious issue and help us to get little justice by replacing the newly brought refrigerator?
2.Is this godrej's head office policy to let godrej brand refrigerator to be sold and repaired by the people who are not at all representing godrej??

Sincerely yours
Rishov ranjan srutikor. Jorhat, assam. Contect no.. [protected], [protected], [protected]