[Resolved]  Godrej Appliances — supply of defective godrej ac unit

Address:

Munger, Bihar, 721302

Dear sir,

1. I had purchased godrej gsc 12 fg 8 mog split ac 1 ton vide invoice number :28/sa/1718/04398 dated 30 jun 2017 from great eastern trading company, kharagpur which was delivered on 02 jul 2017 around 2100 hrs. During receipt of the ac, it was observed that the manufacturing date of ac was march 2015 and also the packing was in crambled state.

2). On inquiring your representative, it was told that though ac manufacturing date was mar 2015 but the warranty starts from date of purchase//installation.

3). Subsequently the installation was undertaken on 05 july 2017. The following observed:

* lot of sound and vibration in the ac outdoor unit.

*water leakage from the indoor ac cabinet.

4) the company representative who installed ac was informed on same date and he assured that he would attend he issue the very next day. But he did not turn up inspite of repeated reminder.

5). The same was then reported to customer care center mumbai, subsequent to which technician from local service center visited and attended the issue and it was observed that the "fan controller pcb panel was defective and not functioning"and was confirmed that th ac has to be replaced.

6). The issue has been raised in all forums to m/s godrej for replacement. Every time i call up, it is told that approval for replacement has been done but every time the date for replacement changes. Firstly it was told that replacement will be done on 15 july, then it was 20m july, followed by 27 july and its 01 aug 17.

7). Nil action has been taken on the issue raised by me till date, its almost 3 weeks now..

8). The ac has been purchase viewing certain requirements and its been now almost 3 weeks that no action has been taken on the same for replacement of the same.

9). Its highly disappointing to see such response from m/s godrej.
Request look into the issue and resolve at the earliest.