| Address: Godrej smart care Roy service 30 S.N.Banerjee Road Barrackpore, beside B.R.Roy & Sons, Kolkata, West Bengal 700120 |
My Dishwasher out of order Complaint booked by 26th Feb 2025 they closed it by 1st April 2025 but problem not solved during this technicians and company officed visited even technician changed 2 no of spare parts one Inlet valve and One PCB. Even i have send mails to smart care but did not get a single reply except automated mail that they received mine. When ever they were unable to solve the issue under extended warranty their officer blaming for hard water even not giving any answer what for 2 times changed PCB if there no manufacturing defects where PCB last more than 20 years plus. I am useing other appliances too like washing machine, ac, fridge, microwave, ro uv based water purifier. So i claimed machine replacement because this machine giving trouble from 4 times braked down but to avoid this blaming me and now their service centre not co operating properly not giving any proper answer.
I[censored]nder Extended warranty customer will not get any proper service then what for advertising for extended warranty. Is it only for show off where not going to solve the problem.
I just need proper feedback through official mail as a consumer its my right to ask you when ever i paid for it not gifting me anything.
If you cannot solve the issue you should refund extended warranty cost yourself which i paid to Godrej directly by transfering mony. Was this information helpful? | 
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