[Resolved]  Godrej Appliances — Washing machine motor failure

Address:

711104

I purchased my full automatic front loading washing machine 23/01/2016 from great eastern appliances ltd. Kolkata
I have lodged my complain when my appliance failed on december month. My complain was on 3/12/16 call no.K[protected] Technician came on 6th and said there is a motor failure and needs to be changed. He will make the replacement of motor within 3days.But to no avail and no communication after that.
I again made the complain on 20/12/16 with complain no.K[protected] . There is a visit of technician on 23/12/16. He again said the same thing and assured that the parts would arrive in from HO within 3-4 days and would be resolved.
Till date there is no feedback and I am still suffering without any resolution.Every time I call up the technicians they are giving strange excuses and mentioned that when it would be resolved they cannot give me any time and it can take indefinite time and could be even month.
Is this the consumer expect or should expect when they purchase their products?
godrej claim to resovle any service complain within 24-48 hrs.But in my case for more than 24 days I get no resolu