Godrej Appliances — washing machine spares unavailable for more than 20 days

 
3 Reviews
 rahul.malhotra3257 on Sep 9, 2017
Dear sir

My washing machine is under warranty and the warranty is getting over on 20th of sep. We have given a complain before 21st aug. This is the msg we got from you:

* godrej sms * technician - kolkata-sse-ashim kr mondal will be attending your call - k[protect] on 21/08/2017

The technician came once and said spares not available. It's been a more than 20days and such a service is not acceptable. I also work for a consumer durable brand in a senior position and if your spares are not available then you should arrange for replacing with a new machine.

We are continuously calling at [protect] but we are not getting a satisfied reply.in such case we will not be left with any other option but to complain in consumer court.

Pls suggest urgently.

Rahul malhotra
M. Rahul1980@gmail.com

Complaint Status


[Sep 09, 2017] Godrej Appliances customer support has been notified about the posted complaint.
Godrej Appliances Customer Care's response, Sep 11, 2017
Dear Rahul,

Allow us to look into this. Your details have been shared with our concerned team. We assure you that we will address your issue at the earliest.

Regards,
Godrej Appliances Team.
Godrej Appliances Customer Care's response, Sep 13, 2017
Dear Rahul,

We've been updated by our team that your concerns have been addressed & the issue is resolved now. Thank you for your support.

Regards,
Godrej Appliances Team.
Complaint comments  2 Comments     Updated: Share0Tweet0Share0

Comments

I think Godrej has one of the most horriblr after sales service. I called at 09672954346 and 180030101030. Both said we don't take complains within warranty and disconnected. I called up 3 to 4 times in each number and started my conversation with "Pls don't disconnect and let me know where to call for complain within warranty". I got a reply.."Pls Google and search for the service centre number".

This quality of service was never expected from Godrej. The service department needs to look into this immediately.
I have purchased this fridge on 21st jun-15 on 1st sept, 2017 it suddenly stopped working, may be there is a problem in compressor or fuse. Please send your engineer urgently.

SPMaji
Mob.no.9238883290

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