[Resolved]  Godrej Interio — damage of "VENTURA" sofa set within one and a half year

Address:Dhanbad, Jharkhand

To, The Customer Care Manager Godrej Interio Head Office, Mumbai Sub: Complaint regarding damage of new Sofaset Dear Sir, I am a valuable customer of your products. In the year 2011-12 I have purchase products of your company valued about Rupees Two Lac and sixty five thousand from your authorized dealer M/S Horizon at Saraidhela Dhanbad, 828127. The products I purchased are Modular Kitchen, VenturaSofa set, Designoo Dining Table, Six Tia Dining chairs and a Caferia Coffee table. In October 2013 the lower portion of the three seat member of the Sofa set collapsed. I immediately complained to the dealer verbally and the sales executive at first sent a local carpenter to my home and told me to get it repaired at my own cost. When I strongly argued about so early failure of so costly sofa set the sales executive of the dealer visited my home and took some snaps of the broken portion of the sofaset and assured me to get my grievance redressed at the earliest possible. But after a couple of months when I did not get any response from the dealers side I again talked to the sales executive about two months back and on my persuasion he again came to my home along with one Mr. Saurabh, service executive of Godrej Interio. Mr. Sourabh took some snaps of the broken sofa and assured me to get the necessary replacement or repair whichever possible at the earliest after taking this matter to the competent authority. But after passage of six months my broken sofa is still there as it was. The sofa set was used for only about one year and six months when it failed. It was not misused either because ours is a family of three adult educated members. Now it is not the question of breaking of one sofa but it just shattered my belief and respect about your company and products. If I can purchase such valuable items from your company I can again purchase a sofaset and throw this broken sofaset away. It has simply tarnished the image and goodwill of your company. Your product has become a matter of shame in my friend circle and community and it is getting a bad publicity. How so costly consumer durable fail so early and that can too from your company is a big question. I have tried my best to re-establish my faith in your company but it seems that I am wasting my time and energy. So at last I am writing this complaint with great regret. Hope you will be kind and wise enough to address it early and get it replaced. The invoice No. of my purchase is HZB/1/4/12-13 dated 05/04/2012 and delivery challan No. is HOR/15/4/12-13 dated 05/04/2012. Please find copy of delivery challan attached. Dealer: M/S HORIZON Godrej Interio authorized dealer Saraidhela, Dhanbad, Jharkhand 828127 Thanks Yours faithfully, AMITANJAN NANDI Mobile No.[protected]
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Complaint marked as Resolved 
After two days of lodging complaint Godrej Interio responded a technician from the company came to my home on 07/05/14 and repaired the sofa set free of cost. Thank you for the help provided.
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Hi Amit,

We regret the inconvenience caused to you. We understand your concern. We will take this up immediately and our team will get in touch with you to resolve the same at the earliest.

Regards,
Team Godrej Interio

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