Godrej Properties — Charging Interest after they delayed everything

Hi I booked my property at Godrej Icon in Sector 88A in Gurgaon on 9th of June 2021. They said to pay full amount in 45 Days with 10% payment to be done in 18 days from booking. After a week I was constantly checking with them to confirm my booking and finish the BBA so that I can apply for Loan. But their CRM team sent me a booking confirmation on 28th of June (18 Days after booking a property). I made a payment of 10% on 2nd July and asked them to quickly do the BBA as I don't have time and loan process will be delayed further. Finally, they did BBA on 7th July. Then I constantly started requesting for agreement as Banks require it. They said I can collect BBA on 19th July (25th was end date for payment). Due to very Bad weather in Gurgaon I said please hand over BBA to bank. On 23rd of July they handed the BBA to Bank. Finally Loan got sanctioned by 4th of August and full payment was made to them. But Now they are saying I also need to pay the interest amount too.
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Godrej Properties customer support has been notified about the posted complaint.
Verified Support
Aug 13, 2021
Godrej Properties Customer Care's response
Dear customer,

We regret your inconvenience, request you to share your contact number and flat details as it will help us to assist you further.

Regards,
team Godrej properties.
Aug 16, 2021
Updated by navjagat
Contact Number: [protected]
Flat Details: Godrej ICON Sector 88A Gurgaon, D0302
Verified Support
Aug 16, 2021
Godrej Properties Customer Care's response
Dear Navjagat,

Greetings!

Thank you for your time. Your issue has been escalated to the concerned team. Please allow us some time, we are getting this checked for you on priority.

Regards,
Godrej Properties.
Aug 18, 2021
Updated by navjagat
Hi, can you please resolve this issue earliest as the possession date is also lapsed.
Aug 26, 2021
Updated by navjagat
About 2 weeks is over and still no signs of resolution. This is a very serious issue. Never thought such big-name brands can go so down for few thousand of money.
Complaint comments 

Comments

My possession date is getting over and i’m still not getting replied or any kind of assistance on my mail to [protected]@godrejproperties.com. Please take a note that i will not be responsible for the delay in possession due to irresponsible behaviour by Godrej.

I wish i had not bought any property from Godrej. This is the worst home buying experience one can get.
Godrej Properties Customer Care's response, Aug 26, 2021
Verified Support
Dear Navjagat,

Apologies for the delay, We have re-escalated your query and assure you that we are dealing it with high priority. Our representative will connect with you soon, request you to allow us some time

Regards
team godrej properties.

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