[Resolved] Godrej Properties — godrej prakriti b. t. road sodepur kolkata | |||||
I got my possession on nov 2017, however basement parking was not ready until yesterday which i had to call and chase and then i was informed that its partially ready. My flat no.1203 in vindyachal tower. They didn't provide us with intercom facility yet. We don't get network coverage and there is no way to contact anyone. If there is any need to contact then we have to come out of the building and do the same. This is not possible for old aged members in my family. There is no way to contact them during emergency when we are not at home. Arpita saha from godrej prakriti office cannot give me any tentative date for the installation of the intercom facility. We were supposed to get the concealed wiring, which they have done however when we tried to install ac, geasar, microwave, footlamp. We found there is no wire inside. They have asked us to complete the wiring and install new set of switches as they are not supposed to provide us with the same. I have never come across this kind of poor quality services from so called brand godrej properties. They have really put a question mark on their brand and can not be compared with other brands like lodha etc. The kind of property provided by them seems to be similar to local builders. Please take some action against the service provided by godrej prakriti site office staff who are not proactive. They are not providing services as promised to their customers. Name involved are arun burman, avik saha, niladri. Was this information helpful? | |||||
Jun 8, 2018 Complaint marked as Resolved Godrej Properties customer support has been notified about the posted complaint. Verified Support May 07, 2018 Godrej Properties Customer Care's response Dear Saikot Saha, We understand your concern and we will make sure that our team gets in touch with you soon. For any further assistance, you can write to us at customercare.[protected]@godrejproperties.com or call us on[protected] and speak to our representative. Regards, Team Godrej Properties Verified Support May 08, 2018 Godrej Properties Customer Care's response Dear Saikot Saha, Warm Greetings from Godrej Properties! Our team has addressed your concern. Also, we have sent you a mail to this effect. Being a customer centric company, we value our customers and it is always our endeavor to serve them in their best interest. For any assistance in future, please write to us at customercare.[protected]@godrejproperties.com or call us on [protected] and we will be more than happy to help. Regards, Team Godrej Properties | |||||
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Thank you for taking care of my concerns. Mr.Palash Das, Niladri and team had done the complete inspection of my apartment post my telephonic discussions with them. With regards to faulty AC switch I have been informed that new switch will be provided in the first week of June'2018. Team was proactive and had taken care of my concerns in timely manner. Thank you again and hopefully they can maintain customer centric behaviour throughout.
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