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[Resolved]  Godrej Properties — not assisted and allowed to see a sample flat

I own a flat at godrej vihaa - badlapur and have been receiving regular updates with pictures of the building.

As we had not seen the site and building since a year, we felt that we should go check the site. We drove down exclusively from goregaon to badlapur for 2.5 hours and reached the site on may1, 2019. There were two sales professionals on the site. We told them our reason for the visit.

To our shock we were told that the site was closed and that they would not be able to show us a sample flat as well. The one professional kept reiterating that its the protocol that they do not show the flat to anyone with out written consent which was not known to us.

My complaint is however the processes might say thousands things, but do not godrej respect their customers urge and need to see atleast a sample flat where full payment of their own flat has been done. Do not godrej consider the pain the customer comes all the way from so far driving only with an intention to come just see the site and sample flat and they are denied. Kapil gidwani is supposedly our relationship manager and we havent received any call from him inspite of calling him several times.. What kind of service is this. We never expected godrej staff to behave so insensitive towards customers emotions and do not care about even following up later.

The sales person kept saying that we are sales people and cannot do anything, which i understand but there could be different ways how a customer can be attended who have already spent for the flat and is not even allowed to show a sample flat.

We are extremely disturbed and annoyed that we spent the entire day travelling back and forth with dissatisfaction entirely from godrej

I sincerely request to look into the matter and the least what i could expect is to hear my complaint and hope to atleast receive a call from godrej
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Complaint marked as Resolved Jun 15, 2019

Complaint Status


[May 09, 2019] Godrej Properties customer support has been notified about the posted complaint.
Verified Support
Godrej Properties Customer Care's response May 15, 2019 Dear Roshan,

Warm Greetings from Godrej Properties!

Our team has spoken to you and addressed your concern. Being a customer centric company, we value our customers and it is always our endeavor to serve them in their best interest.
For any assistance in future, please write to us at customercare.[protected]@godrejproperties.com or call us on [protected] and we will be happy to help.

Regards,
Team Godrej Properties
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    Godrej Properties
    Customer Care Service
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    51%
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    Godrej Properties Phone
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    Godrej Bhavan, 4th Floor, 4A Home Street, Fort, Mumbai, Maharashtra, India - 400001
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