[Resolved]  Godrej Properties — refund of booking amount secured by godrej element team based on false information shared

I have very bad experience related to godrej element hinjewadi project. I booked the unit in j1 tower of the said project based on the floor plan printed on godrej element brochure showed to me by sales team but later on found that floor plan as per approved blue print is different which was shared by crm team.

Do not understand how false information is shared with customer for the rera registered project.

When i complained for securing booking based on wrong representation of floor plan, none of the responsible heads are giving the satisfactory reasons.

Further when i asked for refund of booking amount paid to godrej team, then none of the team member is giving proper response and lagging the issue in name of one or other reason with which i am not concerned.

Also godrej team do not give timely response to the customer grievances once i paid them the booking amount.

I want refund of my money that was secured by godrej element team based in wrong information, brochure presented and shared to us.

Regards,
Kaushik mishra

Note: all views expressed on this page are personal and donot represent any organization
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Aug 12, 2021
Complaint marked as Resolved 
Godrej Properties customer support has been notified about the posted complaint.
Verified Support
Oct 27, 2020
Godrej Properties Customer Care's response
Dear Kaushik,

Our team has spoken to you and have addressed your concerns. Also we have sent an email dated 7th October 2020 in this effect. In case you need further assistance, please call us on [protected].

Regards,
Team Godrej Properties
Complaint comments 

Comments

Hello,

This is exactly the same unfair practise used by Godrej team for their Godrej EXQUISITE project in Thane Mumbai. They are using false advertisements and does not upload approved layouts on RERA website. When I confronted them and asked to refund my money, they said that money is forfeited.
I gave 5 lacs as token amount. It is ethically wrong to just fofeit this amount. May be I will contact you to know your experience. I specifically ask all consumers to be extra careful with buying Godrej properties as it is not only done in GODREJ EXQUISITE but also in Godrej ELEMENT HINJEWADI project.

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