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Ibibo Group / Goibibo

[Resolved]  Goibibo — Airfare yet not refunded (Cancelled on 23rd november 2015)

Address:395002
Website:www.GOIBIBO.com

Booking reference : 80O56K I have cancelled my flight ticket on 23rd november 2015. My flight fare was 7727INR for which goair deducted 4229/-. So the balance amount is 3498 rs which they have transfered to goibibo which goibibo have yet not transfered to me. I have mailed twice regarding this issue on mail id GANESH.[protected]@IBIBOGROUP.COM given on the receipt of cancellation i have. Please look into this matter.
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Complaint marked as Resolved 
customer support has been notified about the posted complaint.
Verified Support
Dec 25, 2015
Ibibo Group / Goibibo Customer Care's response Hi Jay

Greetings from Goibibo.com

Kindly note that the refund has been initiated from our end and we have credited the amount to HDFC smartbuy account. We request you to please get in touch with them in order to track your refund.

Please let us now in case further assistance is required.

Thanks and Regards
Mayur
Gocare Team
Jan 13, 2016
Updated by jay1357 I have yet not recieved any amount i have checked with my hdfc bank regarding this matter. They say there has been no refund in your account plus the bank reference number is itself not to be found with HDFC bank. Kindly help me in this issue as i have cancelled my ticket on 23rd Nov 2015 and have yet not recieved any amount.
And please help me with the procedures for filling case in consumer court against goibibo for not returning my payment .
Verified Support
Jan 14, 2016
Ibibo Group / Goibibo Customer Care's response Hi Jay

Greetings from Goibibo.com

Kindly note that the refund has been initiated from our end and we have credited the amount to HDFC smartbuy account. We request you to please get in touch with them in order to track your refund. Please find the reference id below for your reference.

CRED332033

CRED332031

Please let us now in case further assistance is required.

Thanks and Regards
Mayur
Gocare Team
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Hi Jay

Greetings from Goibibo.com

Please note that we are working on your issue and shall revert by maximum Thursday EOD.

Thanks and regards
Mayur
Gocare Team
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    +91 12 4674 9000 [CEO]
    +91 92 1302 5552 [Goibibo]
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    5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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