Goibibo — Airline cancellation / Refund not received / Deficiency in service / Unfair or inadequate customer support

Address: Delhi

Website: www.goibibo.com

I booked a SpiceJet flight through Goibibo under PNR ABCR8M, scheduled for 20 August. The flight was subsequently cancelled by SpiceJet due to operational reasons. The cancellation was not requested or caused by me.

Following the airline cancellation, I requested a full refund through Goibibo. However, despite repeated follow-ups with Goibibo customer support, I have not received the refund or a clear and satisfactory update regarding its status.

The main issue is the lack of transparency and accountability in handling the refund. I have not been provided with clear information regarding whether the refund has been received from the airline, the exact refundable amount, the date on which the refund was initiated, the refund transaction/reference number, or the expected date of credit to my original payment method.

I have contacted customer support multiple times, but instead of resolving the matter, I have been required to repeatedly follow up regarding a refund arising from an airline-initiated cancellation.

This has caused unnecessary inconvenience, loss of time, and considerable frustration. As the booking was made through Goibibo, I expect the platform to properly coordinate with the airline and provide a clear resolution rather than leaving the customer to follow up repeatedly.

Relief requested:

Immediate processing and credit of the full eligible refund to my original payment method.
Written confirmation of the exact refund amount.
Details of the refund transaction/reference number.
Confirmation of the date on which the refund was initiated.
Appropriate compensation for the inconvenience, repeated follow-ups, and failure to provide timely and transparent resolution.
Any other relief or compensation deemed appropriate by the Consumer Commission.