Google India / Tez — amount deducted but transaction failed

Akshat Nigam

Address:

Jhansi, Uttar Pradesh, 284305

I had placed order of rs 1957 for amway product on date 06/01/2019. Payment was done through tez (Google pay). Amount was deducted but order was not placed.
6-jan-19 upi/dr/[protected]/billdesk/icic/billdeskpg/colle — transfer to[protected] debit 1957.00
More than two months are over but not got any refund
We are going for digital india with no solution of the problems generated. Feeling totally helpless and cheated in the name of digital india. Don't know how to get lost money.

Jeetendra nigam

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Google India / Tez customer support has been notified about the posted complaint.

Mar 13, 2019

Updated by Akshat Nigam Please go through the attach file of the details of transaction of Rs 1957 on date 6 Jan 2019
6 Jan 2019 6 Jan 2019 TO TRANSFERUPI/DR/[protected]/ /ICIC/billdeskpg/colle-

TRANSFER TO[protected]

Rs 1, 957.00

Payment was made through Google Pay
Details given by Google Pay - The reference ID for the transaction is ICI00eb208905aa401e8db171fb01414e3c.

Contacted SBI customer care - They say they have no role to play as it is matter between Google Pay and Amway.

Google Pay says - They don't have the amount, they are the medium for transferring the money .Money has been transferred may be with the Amway or with the billdesk payment gate way.

Amway says- Amount is not with them asks to contact Bank.

We are going for digital India with no solution of the problems generated.Feeling totally helpless and cheatd in the name of Digital India. Don't know how to get lost money.
Please again see, if you can help me .

Regards
Jeetendra Nigam

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Comments

Amol Raijade

from Raia, Goa

I send money from corporation bank to SBI bank on 11th January, of amount 10, 000/- rs. Money is deducted from my account but it is not showing up in SBI bank account.
Transection id[protected]

Akshat Nigam

I had placed order of rs 1957 for amway product on date 06/01/2019. Payment was done through tez (Google pay). Amount was deducted but order was not placed.

6-jan-19 upi/dr/[protected]/billdesk/icic/billdeskpg/colle — transfer to[protected] debit 1957.00
More than two months are over but not got any refund

We are going for digital india with no solution of the problems generated. Feeling totally helpless and cheated in the name of digital india. Don't know how to get lost money.
Mobile No. [protected]
E mail- [protected]@gmail.com

Jeetendra nigam