Google India / Tez — Recharge Failed but Amount not return

I am venkata reddy, iwas recharged on 16th oct 2020 to airtel prepaid number amount of 598 through googlepay
but it was failed and not return still now here is the information about transaction

Transaction date[protected]
recharge : airtel prepaid
mobile number:+91 [protected]
bank account:********1746
Transaction ID:[protected]

still now amount not received please solve this issue as soon as early as possible

here is the google pay screenshot
+2 photos
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Google India / Tez customer support has been notified about the posted complaint.
Apr 02, 2021
Updated by Sangana Venkata Reddy
still now there is no response from tez
Apr 07, 2021
Updated by Sangana Venkata Reddy
still now amount not received, they(tez) said simply credited money in your account on 16th march 2021, but not received
please check below statement pic

Apr 17, 2021
Updated by Sangana Venkata Reddy
even though no response from google pay team, 7 months completed but still amount not return, every time they said simply wait for 7 business days it will heard past several months
there is no end even consumer complaints also not solved still now
please check and update
i am ready to submit all documents and proofs
please solve as early as possible
Apr 17, 2021
Updated by Sangana Venkata Reddy
Transaction date[protected]
recharge : airtel prepaid
mobile: [protected]
amount: 598
recharge status: failed
bank account: ********1746
google pay number:[protected]
name: Sangana Venkata Reddy
upi id: [protected]@ybl

Apr 30, 2021
Updated by Sangana Venkata Reddy
Still now not credited kindly check my problem as early as possible
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