Google Pay — payment failed

Address:8 LIG PART 2 GANGA GANJ PANKI, Kanpur, Uttar Pradesh, 208020

I have made a transaction of rs 2000 on 04 october 2019 on google pay. Here the problem is money debited from my bank central bank of india branch name panki kanpur account no [protected] but not credited in my son account name gaurav saxena bank state bank of india branch panki kanpur.
I have raised dispute against it on dated 23 october 2019 and as per them need to wait for 7 working days and now already more than 7 working day over but still no resolution and response come from your end.
My google paytransaction id cicagkdg26bsdg
Requesting you to kindly look into this matter as early as possible. Waiting for your reply...
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On 19th october 2019 at 11.52 pm i have paid Rs.2870 for fuel payment started amount will be debited and payment processing by partner bank and the mony was not deposited in recipients bank account hence I have paid again Rs.2870/- the amount was not yet settled i am herewith attach the screenshot the payment was made at Dindigal near madurai

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