Government of India — sending wrong product without permission and ignoring emails to avoid communication

Website:

Printland.in

Printland.in, despite my constant emails, have now prepared, packed and shipped a product without confirmation/approval.

The personalized phone case i had specifically purchased for it's rubber material - they are now insisting that it always was plastic and claiming that i am mistaken. (#pl[protected]

They are desperately trying to get rid of this delivery because they know they have messed up.

The customer service is utterly rude and this is an online scam.